Are you a young South African looking for a learnership opportunity in Gauteng that can help you gain practical workplace experience and a recognised qualification? Tracker is offering an exciting Call Centre/Control Centre Learnership 2026 aimed at unemployed South African youth who want to build a career in customer service, call centre operations, sales support and critical services.
The Tracker Learnership 2026 is a fixed-term development opportunity based in Gauteng and offers successful candidates a stipend of R6,000 per month for the duration of the programme. The application closing date is 11 November 2026, making this an opportunity worth considering if you meet the requirements.
The programme is designed to combine structured learning with practical workplace experience. Participants will be placed within Tracker Connect’s Customer Experience and 24-Hour Critical Services Control Centres, where they will develop valuable skills while gaining exposure to a professional working environment.
This opportunity could be particularly suitable for young people who have completed Matric, are currently unemployed and are looking for their first opportunity to enter the workplace.
Tracker Learnership 2026 Overview
The Tracker Call Centre/Control Centre Learnership is a 12-month learnership programme that combines formal learning with workplace-based experience.
Here are the key details:
| Opportunity | Details |
|---|---|
| Company | Tracker Connect |
| Position | Call Centre/Control Centre Learnership |
| Listing Reference | track_001769 |
| Industry | IT & Internet |
| Job Category | Call Centre and Telesales |
| Location | Gauteng |
| Contract | Fixed-Term Contract |
| Duration | 12 Months |
| Stipend | R6,000 per month |
| Closing Date | 11 November 2026 |
| Employment Equity | Yes |
| Target Group | Unemployed South African Youth |
Successful applicants will participate in a full qualification consisting of structured unit-standard-based learning and practical workplace experience.
The qualification carries 132 credits, giving participants an opportunity to develop a broad range of workplace competencies.
What Is the Tracker Call Centre Learnership?
The Tracker Call Centre/Control Centre Learnership is designed to prepare unemployed young people for careers involving customer service, communication, call centre operations, business systems, sales support and customer relationship management.
Participants will gain exposure to Tracker’s Customer Experience and 24-Hour Critical Services Control Centres. This means learners will have the opportunity to experience how professional customer-facing and control-centre environments operate.
For someone looking for call centre jobs with no experience, this type of programme can be an important first step because the learnership specifically focuses on developing workplace skills and practical experience.
Instead of only studying theory, learners will have the opportunity to apply what they learn in a real business environment.
Tracker Learnership Stipend – R6,000 Per Month
One of the most attractive features of the Tracker Learnership 2026 is the R6,000 monthly remuneration.
The programme is intended to support unemployed youth while they complete the 12-month learning intervention. Tracker states that the stipend is provided to compensate for basic expenses during the learnership.
Over 12 months, the advertised monthly amount represents a total of approximately R72,000 in stipend payments, assuming the learner remains on the programme for the full duration.
Applicants should understand that this is a learnership stipend rather than a permanent salary, and the programme does not include additional benefits.
What Will You Learn During the Tracker Learnership?
The programme is designed to develop practical skills that can be useful in customer service, call centre, sales, administration and related careers.
According to the opportunity, learners will develop competencies including:
1. Customer Service
Learners will develop the ability to provide effective customer service and assist customers with their needs.
Excellent customer service is an important skill across many industries, including banking, telecommunications, retail, insurance, logistics and technology.
2. First-Contact Resolution
Participants will learn how to handle customer interactions effectively and work towards resolving customer issues during the initial interaction where possible.
This can help learners understand how professional customer service teams manage queries and complaints.
3. Customer Information Management
Learners will gain experience capturing and updating customer information accurately.
Attention to detail is particularly important when working with customer records and business systems.
4. Handling Customer Queries
The programme will expose learners to customer queries and electronic communication.
This can help participants develop professional communication skills that are valuable when applying for future call centre jobs in South Africa.
5. Tracker Products and Systems
Learners will develop knowledge of Tracker’s products, services and systems.
This workplace exposure can help participants understand how a large organisation uses technology and business systems to support customers.
6. Upselling and Cross-Selling
The programme also includes exposure to upselling and cross-selling relevant products and services.
These are useful skills for individuals interested in call centre sales jobs, telesales jobs and customer service careers.
7. Understanding Financial Transactions
Participants will also develop an understanding of invoices, adjustments, advance payments, credit notes and payment allocations.
This gives learners exposure to business processes beyond basic customer communication.
8. Data Integrity
The programme includes supporting data integrity initiatives.
Accurate information is essential for businesses, particularly when dealing with customer accounts and business systems.
9. Scheduling and Contracting
Learners will gain exposure to contracting and scheduling processes, helping them understand additional aspects of business operations.
10. Problem-Solving
Problem-solving and customer relationship management are important components of the programme.
These skills can be useful when applying for future jobs in customer service, administration, sales and operations.
Tracker Learnership Requirements
Applicants should carefully check the minimum requirements before applying.
To be considered for the Tracker Call Centre/Control Centre Learnership, candidates must meet the following requirements:
- Be a South African citizen.
- Have a valid South African ID.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full-time.
- Have no previous formal work experience.
- Have basic computer literacy.
- Have Matric.
- Have a minimum Level 4 English.
- Have passed Mathematics or Mathematical Literacy.
These requirements make the programme particularly relevant to young South Africans who have completed Grade 12 but have not yet had an opportunity to gain formal workplace experience.
Skills Tracker Is Looking For
Meeting the minimum requirements does not necessarily guarantee selection.
Tracker is looking for candidates who demonstrate qualities that are important in customer-facing and control-centre environments.
Applicants should ideally demonstrate:
- A passion for customer service.
- A professional and positive attitude.
- Excellent communication skills.
- Strong interpersonal skills.
- A customer-focused approach.
- Attention to detail.
- A willingness to learn.
- Adaptability.
- Resilience.
- Problem-solving ability.
- Teamwork.
- Collaboration.
- The ability to work in a fast-paced environment.
- The ability to operate in a multi-skilled environment.
When preparing your application, it is therefore important to make sure that your CV clearly demonstrates your communication skills, computer literacy, education and any relevant activities or achievements.
Who Should Apply for the Tracker Learnership?
The opportunity could be suitable for unemployed South African youth who have completed Matric and are struggling to find their first formal employment opportunity.
It may be particularly relevant if you are interested in:
- Call centre jobs.
- Customer service jobs.
- Telesales jobs.
- Control centre jobs.
- Administration jobs.
- Sales careers.
- Customer experience careers.
- IT and technology-related business environments.
- Entry-level jobs.
- Learnerships after Matric.
The programme could provide valuable workplace exposure for candidates who have little or no formal work experience.
Why This Learnership Could Be Valuable
Getting your first job can be one of the biggest challenges facing young job seekers. Many entry-level vacancies ask applicants for previous experience, creating a difficult situation for people who have never had an opportunity to enter the workplace.
A learnership can help address this challenge by combining learning with workplace exposure.
During the Tracker programme, successful candidates can develop practical experience in areas such as customer communication, business systems, problem-solving, sales support and customer relationship management.
The experience gained during the programme may also strengthen a learner’s CV when applying for future opportunities.
However, applicants should remember that completing a learnership does not automatically guarantee permanent employment with Tracker.
How to Apply for the Tracker Learnership 2026
If you meet the requirements, you should prepare your application before the closing date.
Step 1: Check Your Eligibility
Make sure you meet the age, citizenship, education, unemployment and experience requirements.
Step 2: Prepare Your CV
Your CV should be clear, professional and easy to read.
Include your:
- Full name and contact details.
- Matric qualification.
- Subjects and results where appropriate.
- Computer skills.
- Communication skills.
- Relevant achievements.
- Volunteer or community experience, where applicable.
- References if available.
Because this is a learnership aimed at candidates without formal work experience, do not assume that having limited employment history means you cannot submit a strong application.
Step 3: Submit Your Application
Applications can be submitted online through www.gointern.co.za.
Applicants should ensure that all information provided is accurate and that required documents are submitted correctly.
Step 4: Prepare for Possible Selection
If shortlisted, make sure you are prepared to discuss why you want to join the programme, your interest in customer service and your ability to communicate with customers professionally.
Tracker Learnership Closing Date
The closing date for the Tracker Call Centre/Control Centre Learnership is:
11 November 2026
Job seekers should avoid waiting until the final day before applying. Online opportunities can attract many applications, and submitting your application early gives you more time to ensure that your information is correct.
Important Information for Applicants
Tracker states that preference will be given to applicants from designated groups in line with its policies.
The programme is also a fixed-term 12-month learnership and does not provide additional benefits.
Applicants should also note that if they are not contacted within four weeks, they should consider their application unsuccessful.
This means candidates should continue searching and applying for other suitable learnerships, internships and entry-level jobs while waiting for feedback.
Final Thoughts
The Tracker Call Centre/Control Centre Learnership 2026 is an opportunity for unemployed South African youth who want to gain practical workplace experience while completing a structured qualification.
With a R6,000 monthly stipend, a 12-month programme and workplace exposure within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres, the opportunity could be valuable for Matriculants who are trying to take their first step into the world of work.
The programme also provides exposure to important career skills, including customer service, communication, problem-solving, data management, sales support, business systems and customer relationship management.
If you are between 18 and 35, unemployed, have Matric, meet the Mathematics or Mathematical Literacy requirement and have no previous formal work experience, this could be an opportunity worth considering.
Remember that the application deadline is 11 November 2026.
Applications can be submitted online through www.gointern.co.za.
Frequently Asked Questions
How much does the Tracker Learnership pay?
The Tracker Call Centre/Control Centre Learnership offers a R6,000 per month stipend for the 12-month programme.
Where is the Tracker Learnership located?
The learnership is based in Gauteng.
How long is the Tracker Learnership?
The programme runs for 12 months.
Do I need previous work experience?
No. The opportunity specifically states that applicants should have no previous formal work experience.
What qualification do I need?
Applicants need Matric, a minimum Level 4 English and a pass in Mathematics or Mathematical Literacy.
Who can apply?
South African citizens aged 18 to 35 who are unemployed, meet the education requirements and satisfy the other eligibility criteria can apply.
When does the Tracker Learnership close?
The closing date is 11 November 2026.
Where can I submit my application?
Applications can be submitted online through www.gointern.co.za.
Does the learnership guarantee a permanent job?
No. Completing the learnership does not automatically guarantee permanent employment. Learners should continue developing their skills and applying for suitable opportunities.
Is this opportunity suitable for someone looking for a first job after Matric?
Yes. The programme is specifically aimed at unemployed youth and requires no previous formal work experience, making it potentially suitable for eligible Matriculants seeking their first workplace opportunity.
official application link here: Tracker call centre leanership
