Pedros is hiring 20 Call Centre Agents in Newlands East, KZN. Matric required. Earn R5,000 per month. Apply for these Pedros Call Centre Jobs before 31 August 2026.
Pedros Call Centre Agents x20: Apply for Call Centre Jobs in Newlands East, KwaZulu-Natal
If you are looking for call centre jobs in Durban, call centre jobs in KwaZulu-Natal, or an entry-level job with Matric, the Pedros Call Centre Agent vacancy in Newlands East could be an opportunity worth considering. Pedros is recruiting 20 Call Centre Agents for contract positions, with a salary of R5,000 per month.
The position is based in Newlands East, KwaZulu-Natal, and falls within the restaurant and customer service industry. The role is particularly suited to candidates who enjoy communicating with customers, have good telephone etiquette, are computer literate and can work accurately in a busy customer-service environment.
According to the vacancy information provided, applications close on 31 August 2026.
Pedros Call Centre Agents Vacancy
The Pedros Call Centre Agents opportunity is an entry-level customer service position involving direct communication with customers who want to place orders, ask questions about the menu, modify existing orders or obtain information about Pedros restaurants and services.
Call Centre Agents are an important part of the customer experience because they are often the first point of contact between the customer and the restaurant.
In this position, successful candidates will be expected to answer incoming calls professionally, understand the available menu items, accurately capture customer orders and communicate relevant information to the appropriate store.
The position also includes opportunities to promote additional products and services through upselling and cross-selling.
Pedros Call Centre Jobs – Quick Overview
| Job Details | Information |
|---|---|
| Company | Pedros |
| Position | Call Centre Agent |
| Number of Positions | 20 |
| Location | Newlands East, KwaZulu-Natal |
| Employment Type | Contract |
| Salary | R5,000 per month |
| Experience Level | Entry Level |
| Industry | Restaurants |
| Functional Area | Customer Service |
| Minimum Qualification | Matric |
| Closing Date | 31 August 2026 |
About the Pedros Call Centre Agent Position
The Call Centre Agent position is focused on providing customers with a smooth and professional ordering experience.
When customers contact the call centre, agents need to listen carefully to what they require, provide accurate information and ensure their orders are captured correctly.
A customer may call to ask about menu options, place an order for delivery, arrange collection, change an existing order or request additional information.
The successful candidate must therefore be comfortable communicating with different types of customers and handling multiple requests while maintaining a friendly and professional attitude.
Accuracy is especially important because an incorrectly captured order can result in the wrong food being prepared or delivered.
Duties and Responsibilities
Successful applicants will perform various customer service and call centre duties.
1. Understand the Pedros Menu
Call Centre Agents must develop a strong understanding of the restaurant’s menu and the products available to customers.
This includes knowing what food items are offered and being able to explain menu items to customers when required.
Agents may need to provide descriptions of menu items and assist customers in making suitable choices.
Having strong product knowledge can make it easier for an agent to answer questions confidently and provide better customer service.
2. Take Customer Orders
One of the most important responsibilities will be taking orders over the telephone.
Agents will need to carefully record customers’ selections and ensure that the correct information is communicated to the relevant restaurant or store.
Orders may be for delivery or collection.
Accuracy is essential when capturing:
- Customer food selections
- Quantities
- Special instructions
- Delivery or collection requirements
- Relevant customer information
- Changes to orders
Candidates should therefore be comfortable working on a computer while speaking to customers over the telephone.
3. Assist With Existing Orders
Customers may contact the call centre after placing an order and request changes.
Call Centre Agents will assist customers with modifying existing orders and handling special requests where possible.
Any changes must then be communicated accurately to the relevant store.
This requires good communication skills and attention to detail.
4. Upselling and Cross-Selling
The role also involves upselling and cross-selling.
Agents may identify opportunities to recommend additional menu items, beverages or other services that could improve the customer’s dining experience.
For example, when a customer places an order, the agent may identify a suitable additional item and provide the customer with relevant information.
Upselling should be handled professionally, with recommendations that are relevant to what the customer is already ordering.
This responsibility can also contribute towards increasing restaurant sales revenue.
Requirements for Pedros Call Centre Jobs
Applicants interested in the Pedros Call Centre Agent vacancy must meet the listed requirements.
Matric Required
Candidates must have Matric.
This makes the opportunity particularly relevant to job seekers who have completed Grade 12 and are searching for entry-level jobs in Durban or Matric jobs in KwaZulu-Natal.
Computer Literacy
Applicants must be computer literate.
Call centre agents commonly need to use computer systems while communicating with customers. Being comfortable with typing, navigating software and entering information accurately can therefore be important.
Good Telephone Etiquette
Good phone etiquette is another important requirement.
Agents represent the restaurant when speaking with customers, meaning they should communicate respectfully, professionally and clearly.
Candidates should be able to listen carefully and respond appropriately to customer questions.
Good Written and Verbal Communication Skills
The vacancy requires candidates to have good written and verbal skills.
Verbal communication is particularly important because the position involves handling customer calls.
Written communication skills are also useful when recording information, communicating with stores and working with customer-service systems.
Inbound Call Experience
Applicants should have experience handling inbound calls.
Inbound call experience can help candidates understand how to communicate with customers who contact a business for assistance or to place an order.
Call Centre Experience
Experience in a call centre environment or a similar role is required.
Candidates who have previously worked in customer service, telephone support, reservations, order taking or related environments may find that their experience is relevant to the position.
Who Should Apply?
The Pedros Call Centre Agent opportunity could be suitable for people who enjoy working with customers and are comfortable communicating over the telephone.
You may be a suitable candidate if you:
- Have completed Matric
- Are computer literate
- Communicate clearly
- Have good telephone etiquette
- Have customer service experience
- Have inbound call experience
- Have worked in a call centre environment
- Can accurately capture information
- Enjoy helping customers
- Can work in a fast-paced environment
- Are comfortable recommending products to customers
If you are searching for call centre vacancies in Durban, this position may be worth considering, provided you meet the listed requirements.
Why Call Centre Experience Can Be Valuable
A call centre position can provide job seekers with practical workplace experience that can be useful when applying for future customer service and administration opportunities.
Employees can develop skills such as:
- Customer service
- Telephone communication
- Computer literacy
- Data capturing
- Problem solving
- Product knowledge
- Sales techniques
- Order processing
- Professional communication
- Time management
These skills can be transferable to other industries, including retail, telecommunications, banking, hospitality, insurance and administration.
For young South Africans looking to establish themselves in the employment market, gaining experience in a customer-facing environment can strengthen a CV over time.
Salary for Pedros Call Centre Agents
The advertised salary for the position is R5,000 per month.
The vacancy is advertised as a contract position.
Applicants should carefully review the official vacancy information and any employment terms provided during the recruitment process before accepting an offer.
Location: Newlands East, KwaZulu-Natal
The position is based in Newlands East, KwaZulu-Natal.
Job seekers searching for opportunities in and around Durban may therefore want to consider this vacancy if they can reasonably commute to the workplace.
Because this is an on-site position unless otherwise stated by the employer, applicants should consider transportation and working hours before applying.
How to Prepare for a Call Centre Job
If you want to improve your chances of securing a call centre position, preparation is important.
Update Your CV
Your CV should clearly show your Matric qualification, relevant work experience and customer service skills.
If you have previous call centre experience, make sure it is easy for the recruiter to identify.
Include relevant skills such as:
- Customer service
- Inbound calls
- Telephone etiquette
- Computer literacy
- Data capturing
- Sales
- Communication
Avoid submitting a CV containing unnecessary information. Keep it professional, easy to read and focused on the position.
Prepare for Customer Service Questions
Applicants may encounter questions designed to determine how they would handle customers.
You should be prepared to explain how you would deal with:
- An unhappy customer
- A customer who wants to change an order
- A customer who is unsure about a menu item
- A customer who has been waiting for an order
- Multiple customer requests
- An incorrect order
The best answers should demonstrate patience, professionalism, communication and problem-solving skills.
Demonstrate Good Communication
Because this is a Call Centre Agent position, communication will be extremely important.
During any interview, speak clearly and confidently. Listen carefully to questions before answering them.
Good communication starts with good listening.
Pedros Call Centre Agents Closing Date
The listed closing date for the vacancy is 31 August 2026.
Job seekers should avoid waiting until the final day to submit an application. Where possible, review the requirements and application instructions early and ensure that all required information is correct.
Vacancies can sometimes close early depending on recruitment requirements, so candidates should check the current application status before submitting their application.
Frequently Asked Questions
How many Pedros Call Centre Agents are being recruited?
The vacancy is advertised for 20 Call Centre Agents.
Where is the Pedros Call Centre Agent position located?
The position is based in Newlands East, KwaZulu-Natal.
How much does the Pedros Call Centre Agent job pay?
The advertised salary is R5,000 per month.
Is this a permanent position?
No. The vacancy is advertised as a contract position.
Is Matric required?
Yes. Applicants must have Matric.
Is call centre experience required?
Yes. The requirements include experience with inbound calls and experience in a call centre environment or similar role.
What does a Pedros Call Centre Agent do?
The role involves answering customer calls, providing information about menu items and restaurant services, taking delivery and collection orders, modifying existing orders, communicating changes to stores and identifying upselling and cross-selling opportunities.
Where can I find more South African jobs?
Job seekers can regularly check GoIntern.co.za for internships, learnerships, graduate programmes, entry-level jobs, government vacancies and other opportunities across South Africa.
Final Thoughts
The Pedros Call Centre Agents x20 vacancy provides an opportunity for suitably qualified job seekers to enter or continue working in the customer service industry.
With 20 positions available, a salary of R5,000 per month, and a location in Newlands East, KwaZulu-Natal, the vacancy may appeal to candidates who have Matric, computer skills, good communication abilities and previous inbound call or call centre experience.
The position offers exposure to several valuable workplace skills, including customer service, telephone communication, order processing, sales, problem solving and computer-based administration.
If you meet the requirements, make sure your CV highlights your relevant experience and skills before applying. Most importantly, carefully follow the application instructions associated with the vacancy and submit your application before the stated 31 August 2026 closing date.
Looking for more Call Centre Jobs, Matric Jobs, Internships and Entry-Level Jobs in South Africa? Keep checking GoIntern.co.za for the latest opportunities.
