Are you a South African graduate looking for a graduate programme in 2026 that can help you gain practical workplace experience and develop valuable customer service, administration, communication and business skills? Tracker Connect is offering an exciting Customer Experience Graduate Programme in Gauteng for unemployed graduates who are ready to take their first step into the world of work.
The Tracker Customer Experience Graduate Programme 2026 is a 12-month fixed-term workplace experience opportunity designed to help young graduates develop practical skills in a professional customer-centric environment. Successful candidates will be placed within Tracker’s Customer Experience Centre, where they will gain exposure to customer service operations, communication, administration, systems, product knowledge and customer relationship management.
The programme offers a remuneration of R7,000 per month and is aimed at eligible South African citizens between the ages of 18 and 35 who have completed a National Diploma or Degree in a relevant field.
Applications close on 11 November 2026, so qualifying graduates are encouraged to apply before the closing date.
Tracker Customer Experience Graduate Programme 2026
Tracker is providing unemployed graduates with an opportunity to gain meaningful workplace exposure through its structured Graduate Development Programme.
The programme is designed for graduates who may have completed their studies but have not yet had the opportunity to gain formal workplace experience. Instead of simply providing theoretical knowledge, the programme aims to expose participants to real customer interactions, business processes, systems and workplace responsibilities.
The Customer Experience environment can provide graduates with valuable transferable skills that may be useful when applying for future positions in customer service, administration, sales, business operations, data management, human resources and other corporate functions.
Successful candidates will spend 12 months developing their workplace competencies while working in a dynamic and customer-focused environment.
Tracker Graduate Programme 2026 – Quick Details
| Position | Customer Experience Graduate Programme |
|---|---|
| Company | Tracker Connect |
| Listing Reference | track_001771 |
| Programme | Graduate Development Programme |
| Location | Gauteng |
| Industry | IT & Internet |
| Job Category | Call Centre and Telesales |
| Contract | Fixed-Term Contract |
| Duration | 12 months |
| Remuneration | R7,000 per month |
| Age Requirement | 18–35 years |
| Closing Date | 11 November 2026 |
| Employment Status | Applicants must currently be unemployed |
| EE Position | Yes |
About the Tracker Customer Experience Graduate Programme
The Tracker Graduate Development Programme is structured to provide graduates with practical workplace exposure within a customer experience environment.
For many young South Africans, completing a qualification is only the first step. Finding that first job can be challenging because employers often ask for previous experience. Graduate programmes can help bridge this gap by giving young professionals an opportunity to develop practical skills while being exposed to a real workplace.
The Tracker programme focuses on developing graduates who can communicate effectively with customers, work with business systems, solve problems and contribute positively to a team.
Participants will receive exposure to different aspects of customer experience and business administration. This can include dealing with customer queries, capturing information, handling electronic communication and understanding the company’s products and services.
The programme is particularly suited to graduates who enjoy working with people and are interested in developing careers in customer service, business administration, sales, marketing, human resources, information systems, data analytics and related fields.
What Will You Do During the Tracker Graduate Programme?
Successful candidates will be expected to develop a range of workplace competencies during the 12-month programme.
1. Provide Excellent Customer Service
One of the most important areas of the programme is customer service.
Graduates will learn how to communicate professionally with customers and work towards resolving customer queries effectively.
This may include understanding customer needs, identifying appropriate solutions and ensuring that customers receive accurate and helpful information.
Customer service experience can be extremely valuable because communication and customer relationship skills are required across many industries.
2. Handle Customer Queries
Participants will gain practical exposure to handling customer enquiries.
This can involve listening to customers, understanding their concerns, investigating information and providing suitable responses.
Graduates will also learn how to remain professional when dealing with challenging or complex customer situations.
3. Capture and Update Customer Information
Accurate information is important in any customer-focused business.
The programme will provide exposure to capturing and updating customer information while supporting data integrity initiatives.
Graduates will therefore have the opportunity to develop attention to detail and learn why accurate customer records are important to business operations.
4. Learn About Tracker Products and Services
Successful candidates will develop knowledge of Tracker’s products, services and business systems.
Understanding products and services is important when assisting customers because employees need to provide accurate information and explain available solutions.
5. Develop Sales Skills
The programme also includes exposure to upselling and cross-selling relevant products and services.
This provides graduates with an opportunity to develop commercial awareness and understand how customer needs can be connected to appropriate products or services.
Graduates interested in sales, marketing and customer relationship management may find this aspect particularly valuable.
6. Understand Invoices and Payments
Participants will also develop an understanding of different financial and administrative processes.
These include:
- Invoices
- Adjustments
- Advance payments
- Credit notes
- Payment allocations
This type of exposure can help graduates understand how customer service connects with financial and administrative functions within a business.
7. Develop Problem-Solving Skills
The programme aims to help graduates become effective problem-solvers.
Customer-facing environments often require employees to assess a situation, identify the problem and determine the most appropriate solution.
Developing these skills can be useful when applying for future jobs across many industries.
8. Develop Customer Relationship Management Skills
Customer relationship management is another important part of the programme.
Graduates will gain exposure to maintaining professional relationships with customers while learning how businesses manage customer interactions.
These skills can be useful for future careers in customer service, sales, account management and business development.
Who Can Apply for the Tracker Graduate Programme?
The opportunity is aimed at unemployed South African graduates who meet the specified requirements.
Applicants must:
- Be a South African citizen.
- Have a valid South African ID.
- Be between 18 and 35 years old.
- Currently be unemployed.
- Have no criminal record.
- Not be studying full-time.
- Have no previous formal work experience.
- Be computer literate.
Applicants should carefully check these requirements before submitting an application.
The requirement for no previous formal work experience makes this opportunity particularly relevant to graduates searching for jobs for graduates with no experience.
Qualifications Required
Applicants must have completed a National Diploma or Degree in one of the relevant fields.
The listed qualifications include:
- Business Management
- Business Administration
- Industrial Psychology
- Information Systems
- Data Analytics
- Human Resource Management
- Sales and Marketing
- Customer Relationship Management
- Other relevant or equivalent Commerce qualifications
If your qualification falls within one of these fields, this graduate programme could be an opportunity worth considering.
Graduates should ensure that their qualification information is accurately reflected on their CV and application.
Skills and Competencies Tracker Is Looking For
Academic qualifications are important, but Tracker is also looking for candidates who demonstrate the right workplace behaviours and competencies.
The successful candidate should demonstrate:
Customer Service Orientation
Candidates should genuinely enjoy helping people and be interested in finding solutions to customer needs.
Communication Skills
Excellent verbal and written communication skills are important in a customer experience environment.
Professionalism
Graduates are expected to maintain a positive and professional attitude when interacting with customers and colleagues.
Attention to Detail
Customer information, invoices, payments and business records require accuracy.
Willingness to Learn
The programme is designed as a development opportunity, so applicants should be open to learning new systems, processes and responsibilities.
Adaptability
Customer experience environments can be fast-paced. Graduates should be comfortable adapting to changing situations.
Problem-Solving
Candidates should be able to analyse problems and work towards practical solutions.
Teamwork
The ability to collaborate with colleagues is essential in a customer-focused workplace.
Resilience
Working with customers can sometimes be challenging. Candidates should be able to remain professional and focused when dealing with difficult situations.
Tracker Graduate Programme Salary – How Much Does It Pay?
The Tracker Customer Experience Graduate Programme offers R7,000 per month as remuneration.
This means that over the full 12-month programme, the stated remuneration represents R84,000 over 12 months, before any applicable deductions.
The programme description explains that the stipend is intended to compensate for basic expenses during the Graduate Programme.
Applicants should note that no additional benefits are applicable for the duration of the programme.
The R7,000 monthly remuneration makes this an opportunity worth considering for graduates who are primarily looking to gain practical workplace experience and strengthen their CV.
Why This Graduate Programme Could Be Valuable
Finding your first job after university or college can be difficult when many vacancies require previous experience.
A structured graduate programme can help address this challenge.
During the Tracker programme, participants can potentially develop practical experience in areas such as:
- Customer service
- Call centre operations
- Communication
- Administration
- Data management
- Customer relationship management
- Sales
- Product knowledge
- Business systems
- Problem-solving
- Teamwork
- Professional workplace communication
These skills can strengthen a graduate’s CV when applying for future permanent employment opportunities.
Tracker Graduate Programme 2026 Closing Date
The closing date for the Tracker Customer Experience Graduate Programme is:
11 November 2026
Applicants should avoid waiting until the final day to apply. Preparing your CV, checking your qualification information and completing the application early can help reduce the risk of missing the deadline.
The listing reference for this opportunity is track_001771.
How to Apply for the Tracker Customer Experience Graduate Programme
If you meet the requirements and are interested in the opportunity, you should prepare your application carefully.
Before applying, make sure your CV includes:
- Your full name and contact details
- South African citizenship information where appropriate
- Your educational qualifications
- Institution attended
- Qualification completion date
- Relevant skills
- Computer literacy
- Any relevant academic projects
- Contactable references where appropriate
Applicants should ensure that all information submitted is accurate.
Applications can be submitted online through www.gointern.co.za.
When applying, search for the Tracker Customer Experience Graduate Programme and use listing reference track_001771 to identify the opportunity.
Important Information for Applicants
Tracker states that preference will be given to applicants from designated groups in line with the company’s policies.
The position is also identified as an EE position.
Applicants should understand that meeting the minimum requirements does not automatically guarantee selection. Recruitment teams may consider a range of factors when assessing applications.
Tracker also advises that if applicants are not contacted within four weeks, they should consider their application unsuccessful.
Is the Tracker Graduate Programme Right for You?
This opportunity could be suitable for a graduate who wants to gain their first exposure to a professional workplace and enjoys interacting with people.
It may particularly suit graduates who have studied:
- Business Management
- Business Administration
- Industrial Psychology
- Information Systems
- Data Analytics
- Human Resources
- Sales and Marketing
- Customer Relationship Management
- Commerce-related qualifications
If you are unemployed, between 18 and 35 years old, have completed a relevant qualification and have no previous formal work experience, this programme may be worth exploring.
Final Thoughts on the Tracker Customer Experience Graduate Programme 2026
The Tracker Customer Experience Graduate Programme 2026 provides unemployed South African graduates with an opportunity to gain structured workplace exposure over 12 months.
With R7,000 per month, practical customer experience training and exposure to business processes, the programme could help participants build a stronger foundation for their future careers.
For graduates struggling to secure their first job because they do not yet have formal workplace experience, opportunities like this can be particularly important. The experience gained in areas such as customer service, communication, administration, data management, sales and problem-solving can be valuable when pursuing future employment.
The closing date is 11 November 2026, and eligible graduates are encouraged to prepare their applications early.
Applications can be submitted online through www.gointern.co.za.
Frequently Asked Questions
1. What is the Tracker Customer Experience Graduate Programme?
It is a 12-month Graduate Development Programme providing unemployed graduates with structured workplace experience within Tracker’s Customer Experience Centre.
2. How much does the Tracker Graduate Programme pay?
The programme offers R7,000 per month as remuneration.
3. Where is the Tracker Graduate Programme based?
The advertised location is Gauteng, South Africa.
4. What is the closing date?
Applications close on 11 November 2026.
5. Who can apply?
South African citizens aged 18 to 35 who are unemployed, have no criminal record, are not studying full-time, have no previous formal work experience, are computer literate and hold a relevant National Diploma or Degree can apply, subject to the full requirements.
6. Do I need previous work experience?
No. The programme specifically requires applicants to have no previous formal work experience.
7. What qualifications are accepted?
Relevant qualifications include Business Management, Business Administration, Industrial Psychology, Information Systems, Data Analytics, Human Resource Management, Sales and Marketing, Customer Relationship Management and other relevant or equivalent Commerce qualifications.
8. How do I apply?
Applications can be submitted online through www.gointern.co.za. Search for the Tracker Customer Experience Graduate Programme using listing reference track_001771.
9. Are there additional benefits?
The listing states that no additional benefits are applicable during the programme.
10. What if I am not contacted after applying?
Tracker states that candidates who are not contacted within four weeks should consider their application unsuccessful.
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official application link here: Tracker Customer Experience Graduate Programme
