If you are looking for FNB jobs in South Africa, a new opportunity is available for experienced customer service professionals who want to build their careers in the banking and financial services industry. First National Bank (FNB) is currently recruiting for a Call Centre Agent position based in Randburg, Gauteng.
The FNB Call Centre Agent vacancy is a full-time position within FNB Short Term Insurance. The successful candidate will be responsible for assisting existing clients through telephone and digital communication channels, resolving customer queries, providing accurate product information and delivering a high standard of customer service.
This opportunity may be particularly suitable for candidates who have experience in personal lines insurance, including motor vehicle insurance, home contents insurance and portable possessions cover.
The closing date for this FNB vacancy is 17 November 2026, so interested applicants are encouraged to submit their applications before the deadline.
FNB Call Centre Agent Vacancy 2026
FNB is one of South Africa’s best-known financial services brands and forms part of the FirstRand Group. The bank offers career opportunities across areas such as banking, insurance, technology, customer service, sales, finance and administration.
The current FNB Call Centre Agent job is based in Randburg and focuses on providing effective support to an existing client base.
Job Details
Company: FNB / FirstRand
Position: Call Centre Agent
Reference: R55011
Business Unit: FNB Short Term Insurance
Location: Randburg, Gauteng
Employment Type: Full-time
Qualification: Grade 12 minimum
Experience: At least 2 years’ personal lines experience
Closing Date: 17 November 2026
Applicants should carefully review the requirements before applying because the position requires specific experience in personal lines insurance.
What Does an FNB Call Centre Agent Do?
A Call Centre Agent is often one of the first points of contact between a financial services company and its customers. The role involves much more than simply answering telephone calls.
The successful candidate will be expected to communicate professionally with customers, understand their needs, provide accurate information and make sure queries are resolved efficiently.
Because this position is located within FNB Short Term Insurance, candidates will need an understanding of relevant personal insurance products.
The role involves communication through both telephone and digital channels. This means candidates should be comfortable speaking to customers, writing professional emails and recording customer interactions accurately on the relevant business systems.
The position also requires employees to work according to established procedures, governance requirements and service standards.
Key Responsibilities
The successful FNB Call Centre Agent will be responsible for a variety of customer service and administrative activities.
1. Communicating with Existing Clients
One of the main responsibilities will be communicating with an existing FNB client base.
The employee will provide customers with accurate product information while following the relevant business standards, procedures and protocols.
Strong communication skills are therefore essential.
2. Delivering Excellent Customer Service
FNB is looking for someone who can deliver service that exceeds customer expectations.
The successful candidate should be able to understand customer problems, investigate issues and provide appropriate solutions.
A professional and helpful attitude can make a significant difference in a customer service environment.
3. Resolving Customer Queries
Call Centre Agents will be expected to resolve customer queries efficiently and within agreed timelines.
This requires candidates to listen carefully, understand the customer’s problem and use their product knowledge to determine the appropriate solution.
Where an issue requires investigation, the employee must ensure that the relevant deadlines are met and that the customer is kept informed.
4. Maintaining Product Knowledge
The employee will need to maintain expert knowledge of relevant products, pricing, application procedures, processing requirements and timelines.
This is particularly important in the insurance environment because customers may require accurate information before making decisions about their policies or services.
5. Recording Customer Interactions
All issues and feedback resulting from customer contact must be accurately recorded on the approved business system.
Good administrative skills are therefore important for this FNB vacancy.
Candidates should be comfortable working with computer systems and entering information accurately.
6. Following Governance Requirements
The successful applicant will also need to comply with applicable governance, legislative and audit requirements.
Working in banking and insurance requires employees to follow established processes carefully.
Attention to detail and an understanding of the importance of compliance can therefore be valuable qualities for applicants.
7. Supporting Call Centre Productivity
The employee will contribute towards service productivity and performance within the Call Centre.
This means applicants should be comfortable working in a performance-driven environment where customer service, efficiency and productivity are important.
FNB Call Centre Agent Requirements
One of the most important aspects of this vacancy is the experience requirement.
FNB states that an ideal candidate should have at least two years of personal lines knowledge, experience or exposure.
This experience should relate to areas such as:
- Motor vehicle insurance
- Home contents insurance
- Portable possessions insurance
The vacancy specifically distinguishes this experience from medical insurance and life cover.
Candidates who have only worked in medical aid, life insurance or unrelated call centre environments may therefore not meet the specific experience requirement.
Minimum Qualification
The minimum qualification for the position is:
Grade 12 / Matric
Applicants should therefore have completed Grade 12.
Additional Qualifications
A completed RE and FAIS qualification will be advantageous.
While these qualifications are not stated as the minimum requirement, having them could strengthen an applicant’s profile, particularly because the position operates within the financial services and insurance environment.
Skills FNB Is Looking For
Apart from formal qualifications and experience, successful candidates should demonstrate strong interpersonal and professional skills.
Telephone Etiquette
Call Centre Agents communicate with customers throughout the working day. Applicants should therefore be comfortable speaking professionally and confidently over the telephone.
Email and Written Communication
The position also involves written communication. Good spelling, grammar and professional email etiquette can therefore be important.
Problem-Solving
Customers may contact the Call Centre with different problems and questions.
The successful candidate should be able to analyse a situation, identify the customer’s needs and find an appropriate solution.
Adaptability
FNB describes its working environment as adaptable and encourages employees to remain curious.
Applicants should therefore be comfortable learning new processes, products and systems.
Collaboration
The role requires employees to work with colleagues and other parts of the business to resolve customer issues and improve service delivery.
Being able to work effectively within a team is therefore important.
Who Should Apply for FNB Jobs 2026?
This vacancy may be suitable for people who already have experience working in:
- Insurance call centres
- Short-term insurance
- Personal lines insurance
- Customer service
- Banking customer service
- Motor vehicle insurance
- Home contents insurance
- Financial services
- Insurance administration
If you have experience assisting customers with personal lines products and are looking for your next career opportunity, this FNB position could be worth considering.
The opportunity may also appeal to professionals who want to develop their careers within a major South African financial services group.
Why Consider a Career at FNB?
Working for a large financial services organisation can provide employees with exposure to different areas of the industry.
FNB highlights opportunities to network and collaborate, work in a challenging environment and contribute ideas and innovation.
Employees may also gain valuable experience in customer service, insurance products, financial services processes, compliance and digital communication.
For candidates interested in building a long-term career in banking or insurance, experience at FNB can provide valuable exposure to a large and established financial services environment.
How to Apply for the FNB Call Centre Agent Job
Applicants interested in the FNB Call Centre Agent vacancy in Randburg should submit their applications before the closing date.
The position has the following reference number:
R55011
When preparing your application, make sure your CV clearly demonstrates your relevant experience. In particular, candidates should highlight any experience involving personal lines insurance, motor vehicle insurance, home contents insurance or portable possessions.
Applicants should also clearly list their Grade 12 qualification and any relevant RE or FAIS qualifications.
Applications can be submitted online through the official FNB/FirstRand careers platform.
For candidates using GoIntern to find this opportunity, applications can be submitted online through www.gointern.co.za.
FNB Call Centre Agent Closing Date
The closing date for this opportunity is:
17 November 2026
Applicants should not wait until the final day to apply. The vacancy notice states that applications will not be accepted from the closing date onwards.
Submitting an application early can help applicants avoid missing the opportunity because of technical problems, incomplete information or last-minute delays.
Important Tips Before Applying
Before submitting your application for the FNB Call Centre Agent position, consider the following:
Update Your CV
Make sure your CV is current and clearly shows your employment history, qualifications and relevant skills.
Highlight Personal Lines Experience
This is particularly important for this vacancy because FNB requires at least two years of personal lines knowledge, experience or exposure.
Mention Relevant Insurance Products
If you have worked with motor vehicle insurance, home contents insurance or portable possessions insurance, clearly mention this on your CV.
Include Relevant Qualifications
Make sure your Grade 12 qualification is included. If you have completed RE or FAIS qualifications, include them as well.
Check Your Contact Details
Ensure your telephone number and email address are correct so that potential employers can contact you.
Apply Before the Deadline
Do not leave your application until 17 November 2026. Apply as early as possible.
Final Thoughts on the FNB Call Centre Agent Vacancy
The FNB Call Centre Agent job in Randburg is an opportunity for experienced customer service and personal lines insurance professionals who want to take the next step in their careers.
The role combines customer service, telephone and digital communication, insurance product knowledge, administration, problem-solving and compliance.
With Grade 12 as the minimum qualification and at least two years of personal lines experience required, candidates should carefully assess their experience before applying.
Those who meet the requirements and are interested in working within FNB Short Term Insurance should consider submitting their applications before the 17 November 2026 closing date.
For South Africans searching online for FNB jobs 2026, FNB vacancies, FNB careers, bank jobs in South Africa, call centre jobs in Johannesburg, call centre agent jobs, insurance jobs in Gauteng and customer service jobs, this vacancy is an opportunity worth exploring.
Remember to prepare your CV carefully, highlight your relevant personal lines experience and submit your application before the deadline.
Good luck with your FNB job application!
