Are you looking for FNB jobs in Johannesburg, call centre jobs in South Africa, or an opportunity to start or grow your career in the banking industry? First National Bank (FNB) is currently recruiting three Call Centre Agents for a part-time opportunity in Johannesburg, Gauteng.
The FNB Call Centre Agent vacancies provide an opportunity for candidates who enjoy working with people, solving customer problems and delivering excellent service. The successful candidates will be responsible for handling inbound and outbound customer interactions through telephone calls, electronic communications and other customer service channels.
The vacancies are listed under FirstRand and have job requisition references R54294 and R54292. The positions are based in Johannesburg and are advertised as part-time roles.
Applications must be submitted before the closing date of 13 October 2026.
FNB Call Centre Agent Vacancies
If you have been searching for FNB vacancies, FNB careers, FNB jobs in Johannesburg, or banking jobs in Gauteng, these opportunities may be worth considering.
Job Title
Call Centre Agent x3
Company
FNB / FirstRand
Location
Johannesburg, Gauteng
Employment Type
Part-time
Job Requisition
R54294 / R54292
Closing Date
13 October 2026
The successful candidates will work in a customer-focused environment where they will communicate with customers, resolve queries, provide appropriate solutions and support the overall customer experience.
What Does an FNB Call Centre Agent Do?
A call centre agent plays an important role in the customer service operations of a financial institution. Customers often contact banks when they need assistance with products, transactions, accounts, documentation or other banking-related matters.
As an FNB Call Centre Agent, your responsibilities will include handling inbound and outbound customer interactions while following the bank’s approved procedures and service standards.
The role requires strong communication skills and the ability to understand customer needs and provide appropriate assistance.
Candidates may communicate with customers through different channels, including:
- Telephone calls
- Live chat
- Electronic communications
- Follow-up communications
- Operational outbound calls
The position also requires agents to take ownership of customer problems and work toward achieving complete resolution.
Key Responsibilities
The FNB Call Centre Agent position comes with a wide range of customer service and operational responsibilities.
Handle Customer Queries
One of the most important responsibilities is responding to customer queries received through telephone, email and live chat.
Agents must listen carefully to customers, understand their concerns and provide accurate information or appropriate solutions.
Deliver Excellent Customer Service
FNB places strong emphasis on customer experience. Call centre agents are expected to provide professional and exceptional service while working toward meeting or exceeding customer expectations.
This means treating customers respectfully, taking ownership of their concerns and ensuring that queries are handled efficiently.
Resolve Customer Complaints
Customer complaints are an important part of any call centre environment.
Successful candidates will be expected to take ownership of customer dissatisfaction and work toward resolving problems. Where another department or stakeholder needs to become involved, the agent may need to follow up to ensure that the customer’s query is ultimately resolved.
Make Outbound Calls
The role is not limited to receiving calls.
Call centre agents may also be required to make operational outbound calls to customers. These calls can include requesting outstanding documentation or following up on incomplete queries.
Support Branch Consultants
The position also includes assisting branch consultants with eBucks-related queries at branch level.
Agents may also assist customers with questions relating to eBucks Shop orders.
This makes attention to detail and the ability to learn banking-related processes particularly important.
Skills That Can Help You Succeed
Working in a banking call centre requires more than simply answering the telephone. Agents need to communicate effectively while remaining professional when dealing with different customer situations.
Some of the key qualities that can help candidates succeed include:
Communication Skills
Strong verbal and written communication skills are important because the role involves telephone calls, email, live chat and other electronic communication.
Candidates should be able to explain information clearly and professionally.
Customer Service Skills
A strong customer service mindset is essential.
Customers may contact the call centre because they have a problem or require assistance. Agents need to remain patient, helpful and solution-focused.
Problem-Solving Ability
Call centre agents frequently encounter different customer problems. The ability to understand a situation, investigate the issue and identify an appropriate solution can help improve customer satisfaction.
Adaptability
Banking environments can change quickly. FNB expects employees to be flexible and adapt to changing circumstances.
Candidates should be comfortable learning new processes and adjusting to changing customer and business requirements.
Teamwork
Call centre agents do not work in isolation. The position requires employees to work with colleagues and other stakeholders to ensure that customer queries are resolved.
Being a reliable and supportive team player is therefore important.
Following Banking Compliance and Procedures
Because FNB operates in the financial services industry, employees are expected to follow organisational governance, compliance and risk requirements.
Call centre agents must perform their duties according to established standard operating procedures and organisational values.
Employees are also expected to identify and escalate risks where necessary and ensure that potential problems are appropriately investigated.
This is particularly important in banking because customer information and financial services require responsible handling.
FNB Jobs in Johannesburg
Johannesburg remains one of South Africa’s major employment centres, particularly for industries such as banking, finance, insurance, technology and professional services.
For people searching for banking jobs in Johannesburg, a call centre position can provide valuable experience in customer service and financial services.
A part-time position can also be attractive to candidates who are looking for employment opportunities with a different working arrangement.
Job seekers interested in banking careers should regularly monitor vacancies from major financial institutions and apply for positions that match their skills and qualifications.
Why Consider a Banking Call Centre Career?
A call centre position can provide valuable workplace experience, particularly for people interested in customer service, banking, finance or business.
Working in a bank’s customer service environment can expose employees to:
- Customer relationship management
- Banking products and services
- Complaint resolution
- Communication skills
- Digital customer service
- Risk and compliance procedures
- Business processes
- Teamwork
- Professional workplace standards
These skills can potentially be useful when pursuing other opportunities in customer service, banking and financial services.
How to Apply for FNB Call Centre Agent Jobs
Candidates interested in these FNB Call Centre Agent vacancies should submit their applications before the advertised deadline.
The official vacancy is listed through FirstRand’s recruitment platform.
Job: Call Centre Agent
Location: Johannesburg
Employment: Part-time
Closing date: 13 October 2026
Requisition: R54294 / R54292
Applicants should carefully review the official vacancy information and ensure that all required information is submitted correctly.
Apply for the FNB Call Centre Agent vacancy
Important FNB Application Deadline
Job seekers should take the closing date seriously.
The vacancy states that applications will not be accepted from 13 October 2026 onwards. Candidates should therefore avoid waiting until the final day and submit their applications ahead of the deadline.
Applying early can also give candidates enough time to check their information and make sure their application is complete.
Employment Equity and Disability Inclusion
The vacancy states that appointments will be made in accordance with FirstRand Group’s Employment Equity plan.
FNB also supports the recruitment and advancement of individuals with disabilities.
Candidates have the option to voluntarily disclose disability information during the recruitment process. According to the vacancy information, this information will be kept confidential unless disclosure to another party is required by law.
Tips for Applying for FNB Jobs
Before applying for an FNB vacancy, job seekers should make sure their CV is accurate and up to date.
Here are some useful tips:
1. Highlight customer service experience
If you have worked with customers previously, clearly explain your responsibilities and achievements on your CV.
2. Demonstrate communication skills
Mention experience involving telephone communication, email, live chat or customer-facing responsibilities where relevant.
Use a clear format and ensure that your contact information, education and work experience are easy to find.
4. Check your application carefully
Make sure information entered on the application form matches your CV and that you provide all requested documentation.
5. Apply before the deadline
Do not leave your application until the last minute. The advertised closing date is 13 October 2026.
FNB Careers and Other Banking Opportunities
The FNB Call Centre Agent vacancies are particularly relevant to job seekers interested in customer service and banking.
However, candidates should also continue developing their skills and monitoring other FNB careers, banking vacancies and customer service opportunities.
Potential career areas within the broader financial services industry include:
- Call centre operations
- Customer service
- Banking
- Administration
- Sales
- Digital banking
- Finance
- Risk and compliance
- Relationship management
- Operations
Building experience in one area can help job seekers develop transferable skills that may be useful for future career opportunities.
Final Thoughts
The FNB Call Centre Agent x3 vacancies in Johannesburg offer an opportunity for candidates interested in customer service and the banking industry.
The advertised positions are part-time and involve handling inbound and outbound customer interactions, responding to queries through telephone, email and live chat, resolving complaints, following up on outstanding matters and supporting customer service delivery.
Successful candidates will need to demonstrate professionalism, adaptability, teamwork, communication skills and a strong commitment to customer satisfaction. They will also be expected to follow FNB’s operational, governance and compliance requirements.
With the closing date set for 13 October 2026, interested job seekers should review the official vacancy and submit their applications before the deadline.
If you are searching for FNB jobs in Johannesburg, FNB vacancies, call centre jobs, banking jobs in Gauteng, customer service jobs or part-time jobs in Johannesburg, this opportunity could be worth exploring.
Apply online through the official FirstRand recruitment platform before 13 October 2026.
