Are you an experienced information technology or cybersecurity professional looking for MTN careers in South Africa? MTN is offering an exciting opportunity for a Manager: Incident Management – Group Information Security in Roodepoort, Gauteng, South Africa.
This is a senior technology and information security opportunity for an experienced professional who understands incident management, IT service management, cybersecurity operations, ITIL processes, security operations centres (SOC), service-level agreements (SLAs), AI-supported incident response and security automation.
The role is focused on managing and improving incident management processes across the MTN Group while supporting the organisation’s broader cybersecurity and technology objectives.
For professionals searching for MTN jobs 2026, MTN vacancies, cybersecurity jobs in Gauteng, information security jobs, IT management jobs, incident management jobs, SOC manager jobs and technology careers in South Africa, this opportunity offers an interesting career path within a major multinational telecommunications organisation.
The position is based in Roodepoort, Gauteng, and may require regional and international travel.
MTN Manager: Incident Management Vacancy Overview
Here are the key details provided for the opportunity:
| Job Detail | Information |
|---|---|
| Company | MTN |
| Position | Manager: Incident Management |
| Department | Group Information Security |
| Location | Roodepoort, Gauteng, South Africa |
| Career Area | Information Security / Technology |
| Experience Required | Minimum 5 years in incident management |
| Qualification | Bachelor’s Degree in Computer Science, IT, Software Engineering or related field |
| Certification | Relevant certification/accreditation, such as ITIL V3 |
| Travel | Regional and international travel may be required |
Unlike entry-level MTN graduate jobs, this is an experienced professional position requiring a strong background in incident management, service management and business improvement.
About the MTN Manager: Incident Management Role
The core purpose of the position is to manage incident management processes according to industry best practices.
Incident management is a critical function within modern IT and cybersecurity environments. When technology or security incidents occur, organisations need structured processes to identify, assess, prioritise, escalate and resolve those incidents as quickly and safely as possible.
The MTN Manager: Incident Management will therefore play an important role in ensuring standardised processes are followed across the organisation.
The ultimate objective is to minimise the impact of incidents on service quality and business operations while identifying opportunities to improve day-to-day technology and security processes.
The role also extends into areas including:
- Problem management
- Incident management
- Change management
- Configuration management
- Service-level management
- Security incident response
- AI-enhanced incident triage
- Threat intelligence
- Security automation
- SOC operations
This makes the position particularly relevant to professionals who have experience at the intersection of IT service management and cybersecurity.
Key Responsibilities of the MTN Incident Management Manager
The successful candidate will be responsible for executing incident management activities in line with Group and local operating company requirements.
A major part of the position involves coordinating and managing incident management processes across the MTN Group.
This includes working with internal teams as well as external vendors according to agreed service-level agreements.
The Manager will also be expected to escalate significant risks and issues to senior management within the technology function.
Another important responsibility is supporting incident management reporting, including key performance indicators (KPIs) and customer SLAs.
These measurements can help management understand the effectiveness of incident management processes and identify areas requiring improvement.
Driving Incident Management Best Practices
One of the key elements of this MTN career opportunity is process standardisation.
The Manager will assist incident management process owners across operating companies, or OpCos, with driving service management best practices.
This includes helping implement a consistent end-to-end incident management process throughout the organisation.
The successful candidate will also identify opportunities for process improvement and help plan initiatives that can strengthen incident management capabilities.
This requires more than technical knowledge.
The role requires someone who can understand business requirements, communicate with stakeholders, analyse performance information and turn findings into practical improvements.
AI and Cybersecurity Incident Management
A particularly interesting aspect of this MTN information security job is the focus on emerging technologies.
The role requires the successful candidate to work with and interpret outputs from AI and machine-learning-powered security tools.
The position also involves AI-enhanced incident triage and correlation.
Artificial intelligence is increasingly being used within security operations to help security teams process large volumes of alerts, identify relationships between events and prioritise potentially serious incidents.
The Manager will therefore need to understand how AI-supported tools can contribute to incident response without losing sight of established governance, processes and human decision-making.
The position also includes responsibility for effectively managing AI-supported incident response automation and consuming AI-driven threat intelligence.
This makes the opportunity particularly relevant to technology professionals interested in the future of cybersecurity operations.
Strategic SOC Contribution
The role also has a strategic connection to MTN’s Group Security Operations Centre (SOC).
The Manager will contribute to the strategic roadmap of the Group SOC and help ensure that the roadmap remains aligned with business objectives and emerging cybersecurity threats.
The position will also drive initiatives designed to improve security visibility.
This may include:
- Onboarding critical assets
- Improving telemetry coverage
- Reducing detection blind spots
- Improving security monitoring
- Enhancing detection capabilities
- Improving response playbooks
- Increasing automation
The Manager will collaborate with SOC Engineering, Threat Intelligence and Detection teams.
This cross-functional collaboration will help improve detection rules, response processes and automation capabilities.
Improving MTTD and MTTR
Another important responsibility is identifying capability gaps and recommending improvements that can strengthen SOC performance.
Two important security operations measurements are:
MTTD – Mean Time to Detect:
The amount of time it takes an organisation to identify a security incident or threat.
MTTR – Mean Time to Respond/Resolve:
The time required to respond to and resolve an incident, depending on the specific measurement framework being used.
Reducing these metrics can help organisations respond to security threats more efficiently.
The successful MTN Manager will therefore contribute to initiatives designed to reduce MTTD and MTTR while improving the maturity and efficiency of the SOC.
SIEM and SOAR Experience
The role also involves participating in the design and rollout of SIEM and SOAR enhancements.
SIEM, or Security Information and Event Management, helps organisations collect and analyse security-related events from different systems.
SOAR, or Security Orchestration, Automation and Response, focuses on coordinating security workflows and automating appropriate response activities.
Enhancing these technologies can improve:
- Security event correlation
- Alert enrichment
- Threat investigation
- Incident response
- Security automation
- SOC efficiency
Candidates with practical exposure to SIEM, SOAR and security operations environments may therefore find this position particularly relevant.
MTN Manager Incident Management Qualifications
Applicants should have a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or a related field.
The vacancy also specifies relevant certification or accreditation, such as ITIL V3.
ITIL knowledge is valuable because incident management is closely connected to structured IT service management processes.
Candidates should therefore be able to demonstrate both their academic qualifications and practical understanding of IT service management.
Language requirements include fluency in the language of the relevant country with a basic command of English. English, French and Arabic are indicated as advantageous.
Experience Required for the MTN Job
This is an experienced management opportunity.
Applicants require a minimum of five years’ experience in incident management.
The vacancy also indicates that candidates should have experience in areas such as:
- Professional services or consulting
- Diverse cultures and geographical environments
- Small to medium-sized organisations
- Global or multinational enterprises
- Emerging markets
- Business improvement
- Strategy development
Experience working across different cultures and geographies is advantageous.
This is particularly relevant given MTN’s multinational operating environment.
Candidates should be comfortable working with different stakeholders and navigating different business, technology and regulatory environments.
Key Competencies for the MTN Manager Position
MTN is looking for a candidate who can combine strategic thinking, operational expertise and people leadership.
The listed competencies include:
Strategy Implementer
The candidate should be able to turn strategic objectives into practical initiatives and measurable outcomes.
Decisive Problem Solver
Incident management often requires quick decisions, particularly when services or security operations are affected.
Best Practice Value Creator
The successful candidate should identify opportunities to improve processes and create greater value through effective service management.
Culture and Change Champion
Technology and cybersecurity environments are constantly changing. The Manager should be capable of helping teams adapt to new processes, tools and operating models.
Guiding People Manager
Leadership and people management are important components of the position.
Relationship Builder
The role involves working with internal teams, OpCos, senior management, technology teams and external vendors.
Results Achiever
The candidate should remain focused on achieving measurable operational and business outcomes.
Operationally Astute
Strong understanding of operational processes and service management is essential.
Regional and International Travel
Candidates should also be prepared for regional and international travel.
Because the role supports Group-level functions and may involve collaboration across different operating companies and geographies, travel may form part of the position’s requirements.
Applicants should therefore be comfortable working in a multinational environment.
Why Consider MTN Careers?
MTN is a major telecommunications organisation with operations extending across multiple markets.
For experienced technology professionals, working in Group Information Security can provide exposure to complex technology environments, multinational operations and evolving cybersecurity challenges.
The Manager: Incident Management role combines several high-demand areas of technology, including IT service management, cybersecurity, SOC operations, incident response, AI, threat intelligence, SIEM, SOAR and business improvement.
This makes it a potentially valuable opportunity for professionals looking to progress their careers within information security and technology management.
Who Should Apply for This MTN Vacancy?
This opportunity is most suitable for an experienced technology professional with a strong background in incident management.
You may be a suitable candidate if you have:
- A relevant Bachelor’s Degree.
- At least five years of incident management experience.
- ITIL or relevant service management certification.
- Experience managing IT service management processes.
- Experience working with SLAs and KPIs.
- Strong stakeholder management skills.
- Experience in multinational or complex enterprise environments.
- Business improvement and strategy development experience.
- Knowledge of cybersecurity operations.
- Exposure to AI-powered security tools.
- Experience with incident triage and response.
- Knowledge of SIEM and SOAR environments.
- Strong problem-solving capabilities.
- Leadership and people management skills.
Candidates should carefully review the complete vacancy requirements before applying.
How to Prepare for MTN Jobs
If you are applying for this MTN Manager: Incident Management position, your CV should be tailored specifically to the role.
Do not simply list your job titles.
Instead, demonstrate the impact you have made in previous positions.
For example, highlight experience involving:
Incident management:
Describe the scale and complexity of incidents you managed and your role in resolving them.
Service management:
Highlight ITIL processes, SLAs, KPIs and service improvement initiatives.
Cybersecurity:
Mention experience with SOC environments, security incidents, threat intelligence and response processes.
Automation:
Include relevant experience with security automation, SOAR, AI-supported triage or machine-learning tools.
SIEM:
Clearly identify platforms or environments you have worked with where appropriate.
Leadership:
Demonstrate how you have managed teams, stakeholders, vendors or cross-functional projects.
Business improvement:
Provide measurable examples of how you improved processes, reduced incident resolution times, increased efficiency or improved service quality.
A targeted CV can make it easier for recruiters to understand how your background aligns with the role.
MTN Jobs in Roodepoort, Gauteng
The position is based in Roodepoort, Gauteng, South Africa.
For professionals searching for IT jobs in Gauteng, cybersecurity jobs in Johannesburg, information security vacancies, technology management jobs and MTN careers, the location makes this a relevant opportunity for experienced candidates in the Gauteng technology market.
However, applicants should consider the regional and international travel requirements when assessing whether the position is suitable for them.
Final Thoughts on the MTN Manager Incident Management Vacancy
The MTN Manager: Incident Management – Group Information Security opportunity is aimed at experienced technology and information security professionals who can manage complex incident management processes while contributing to the strategic development of cybersecurity operations.
The role goes beyond traditional incident management.
It combines IT service management, cybersecurity, SOC strategy, AI-powered incident triage, threat intelligence, automation, SIEM, SOAR, process standardisation and business improvement.
The successful candidate will be expected to coordinate incident management activities, monitor KPIs and SLAs, support OpCos, manage escalations, contribute to SOC improvements and identify opportunities to strengthen security operations.
A strong combination of technical knowledge, leadership, strategic thinking, stakeholder management and operational discipline will be important for success.
For professionals searching for MTN jobs 2026, MTN careers, MTN vacancies, Manager Incident Management jobs, information security jobs in South Africa, cybersecurity jobs in Gauteng, SOC management jobs, ITIL jobs, incident response jobs and technology management careers, this opportunity is worth considering.
If your experience matches the advertised requirements, prepare a targeted CV that clearly demonstrates your incident management experience, ITIL knowledge, leadership capabilities, cybersecurity exposure and record of business improvement.
Job seekers should carefully review all vacancy requirements and application instructions before submitting an application.
