Are you searching for FNB jobs in Johannesburg, call centre jobs in South Africa, or a part-time job in Johannesburg? FNB is currently recruiting for a Call Centre Agent position based in Johannesburg, Gauteng.
The vacancy provides an opportunity for individuals interested in banking jobs, customer service jobs, call centre careers and financial services to join one of South Africa’s most recognised financial institutions.
The FNB Call Centre Agent position is listed as part-time, with applications closing on 4 September 2026. Job seekers interested in the opportunity are encouraged to submit their applications before the closing date, as applications will not be accepted from the closing date onwards.
This article provides an overview of the FNB Call Centre Agent vacancy, responsibilities, skills, working arrangement and important application information.
FNB Call Centre Agent Vacancy 2026 – Job Overview
Here are the key details of the vacancy:
| Job Detail | Information |
|---|---|
| Company | FNB |
| Position | Call Centre Agent |
| Job Requisition ID | R52020 |
| Location | Johannesburg, Gauteng |
| Employment Type | Part Time |
| Industry | Banking and Financial Services |
| Posted | August 2026 |
| Closing Date | 4 September 2026 |
| Salary | Not specified in the vacancy |
| Career Area | Customer Service / Call Centre / Banking |
The advertised role focuses on handling both inbound and outbound customer interactions, including telephone calls, electronic communications and customer queries.
The successful candidate will be expected to provide professional service while following established procedures, meeting quality standards and contributing towards customer satisfaction.
About FNB
FNB is part of the FirstRand Group and provides a broad range of financial products and services to retail and commercial customers.
The bank offers services that include banking, insurance, savings and investments, as well as digital financial solutions. FNB is also known for its digital banking platform and eBucks rewards programme.
For people interested in building a career in the South African banking industry, working for a major financial services organisation can provide exposure to customer service, financial products, digital banking and professional business operations.
The FNB Call Centre Agent vacancy is therefore worth considering for job seekers who enjoy working with customers and solving problems.
What Does an FNB Call Centre Agent Do?
A Call Centre Agent is responsible for assisting customers with questions, requests and problems through communication channels such as telephone, email and live chat.
At FNB, the role involves both inbound and outbound customer interactions.
Inbound interactions occur when customers contact the bank for assistance, while outbound calls may be made when the bank needs additional information or needs to follow up on an outstanding matter.
The main objective is to ensure that customers receive appropriate assistance and that their queries are resolved efficiently.
This means strong customer service skills, communication skills, problem-solving abilities and attention to detail are important for the position.
FNB Call Centre Agent Duties and Responsibilities
The vacancy includes a wide range of responsibilities related to customer service and operational support.
1. Handle Customer Calls and Queries
The successful candidate will handle inbound and outbound customer interactions.
These may include telephone calls, electronic communications and other customer queries.
The employee must follow established standard operating procedures while working towards customer satisfaction and business objectives.
2. Provide Excellent Customer Service
Customer service is one of the most important aspects of the role.
The Call Centre Agent will be expected to understand customer needs and provide solutions that meet or exceed customer expectations.
This requires patience, professionalism and effective communication.
3. Resolve Customer Complaints
The position involves dealing with customer dissatisfaction and complaints.
Instead of simply passing problems to someone else, the successful candidate is expected to take ownership of customer problems and work towards appropriate resolutions.
This is an important skill for anyone building a career in customer service or banking.
4. Respond Through Multiple Channels
Customers may contact FNB through different communication channels.
The successful candidate will respond to queries received through:
- Telephone
- Live chat
- Electronic communications
The objective is to ensure that the customer receives a complete resolution wherever possible.
5. Follow Up on Customer Queries
Some customer issues may require assistance from another department or stakeholder.
In these situations, the Call Centre Agent may need to follow up with the relevant stakeholders and keep track of the query until the required resolution has been reached.
6. Make Outbound Calls
The position also involves operational outbound calls.
These calls may include requesting outstanding documentation or following up on incomplete customer queries.
Candidates should therefore be comfortable communicating with customers proactively.
7. Assist With eBucks Queries
The role includes assisting branch consultants with eBucks queries at branch level.
The employee may also assist customers with enquiries relating to eBucks Shop orders.
Knowledge of customer service and an ability to learn financial products and rewards systems can therefore be useful.
8. Maintain Documentation
The successful candidate will be expected to maintain appropriate documentation and share relevant information with the team.
Accurate record keeping is particularly important in financial services because customer information and business processes must be handled responsibly.
9. Follow Compliance Requirements
The role requires employees to comply with governance and compliance standards.
Potential risks or problems should be identified and escalated for investigation and resolution.
This is particularly important in banking, where customer information, financial transactions and regulatory requirements must be handled appropriately.
10. Meet Service Standards
Employees must plan and complete activities within their area of work according to established time and quality standards.
The successful candidate will also be required to adhere to schedules and relevant service-level agreements.
11. Work as Part of a Team
Teamwork is another important requirement.
Call centre employees often work alongside other agents, supervisors, branch consultants and departments.
The vacancy specifically highlights the importance of being a valued team player.
Skills Needed for FNB Call Centre Jobs
People interested in FNB Call Centre Agent jobs should understand that customer service positions require more than simply answering telephone calls.
Some of the most valuable skills include:
Communication Skills
You should be able to communicate clearly and professionally with different types of customers.
Listening Skills
Understanding what a customer needs is essential to providing the correct solution.
Problem-Solving
Customers may contact the bank because they have encountered a problem. The ability to investigate an issue and identify an appropriate solution is valuable.
Customer Service
A customer-focused approach is essential. You should be able to remain professional even when dealing with difficult or dissatisfied customers.
Adaptability
The vacancy highlights the importance of being flexible and adapting to changing circumstances.
Teamwork
Call centre employees frequently work with colleagues and other departments to resolve customer issues.
Time Management
Agents need to manage their workload, follow schedules and complete activities within the required timeframes.
Who Should Apply for the FNB Call Centre Agent Vacancy?
This opportunity may be suitable for job seekers interested in:
- FNB jobs
- Banking jobs in South Africa
- Call centre jobs
- Customer service jobs
- Part-time jobs in Johannesburg
- Financial services careers
- Contact centre careers
- Banking customer service
- Entry-level financial services opportunities
If you enjoy helping people, communicating with customers and solving problems, a call centre environment could provide valuable professional experience.
Applicants should carefully review the official vacancy and ensure that their qualifications and experience are appropriate for the position before applying.
Is This a Part-Time Job?
Yes. The FNB vacancy is listed as Part Time.
This is important for job seekers specifically searching for part-time jobs in Johannesburg.
Part-time employment can be attractive to people looking for flexible work opportunities, although applicants should review the official vacancy information for the specific working schedule and conditions applicable to the position.
The vacancy also states that employees must adhere to schedules and complete assigned work within required time and quality standards.
FNB Call Centre Agent Salary
The salary or hourly rate is not specified in the vacancy information provided.
Job seekers should therefore avoid relying on unofficial salary figures circulating online.
The actual remuneration may depend on factors such as the employment arrangement, working hours and FNB’s applicable employment conditions.
For this reason, applicants should refer to the official recruitment information for any salary or remuneration details provided during the application process.
Why Consider a Career in Banking?
The banking industry offers opportunities across many different career paths.
Someone who starts in a customer-facing role can potentially develop skills that are useful for future positions in areas such as:
- Customer service
- Branch banking
- Digital banking
- Financial services
- Sales
- Administration
- Operations
- Compliance
- Relationship management
- Contact centre management
A Call Centre Agent position can therefore help employees develop transferable workplace skills, including communication, problem-solving, customer relationship management and teamwork.
Important FNB Application Closing Date
The closing date for the FNB Call Centre Agent vacancy is:
4 September 2026
The vacancy specifically warns applicants that applications will not be accepted on the closing date and onwards.
Job seekers should therefore submit their applications before 4 September 2026 rather than waiting until the final day.
As the position was posted recently, candidates who are interested should prepare their applications as soon as possible.
How to Apply for the FNB Call Centre Agent Job
Interested candidates should apply through the official FNB/FirstRand careers recruitment platform.
When applying for a banking job, make sure your CV is updated and that the information you provide is accurate.
Your CV should clearly present relevant skills and experience, particularly if you have worked in:
- Customer service
- Call centres
- Contact centres
- Retail
- Administration
- Banking
- Sales
- Client support
Applicants should also carefully read the job description and ensure that they understand the responsibilities before submitting their application.
Official application: Apply through the FNB/FirstRand careers portal using the vacancy for Call Centre Agent – Job Requisition R52020.
FNB Employment Equity Statement
FNB states that appointments will be made in line with the FirstRand Group’s Employment Equity plan.
The bank also supports the recruitment and advancement of individuals with disabilities.
The vacancy explains that candidates may voluntarily disclose disability information for this purpose and that such information will be kept confidential unless disclosure is required by law.
Applicants should always provide accurate information during the recruitment process.
Frequently Asked Questions About the FNB Call Centre Agent Job
Where is the FNB Call Centre Agent job located?
The position is based in Johannesburg, Gauteng.
Is the FNB Call Centre Agent position full-time?
No. The vacancy is listed as part-time.
When does the FNB Call Centre Agent vacancy close?
The closing date is 4 September 2026.
What is the job requisition number?
The job requisition ID is R52020.
How does a Call Centre Agent assist FNB customers?
The employee handles inbound and outbound interactions, responds to queries through telephone, email and live chat, assists with complaints and follows up on unresolved customer issues.
Does the vacancy include eBucks responsibilities?
Yes. The successful candidate will assist with eBucks-related queries at branch level and may assist customers with eBucks Shop orders.
What salary does FNB offer?
The vacancy information provided does not state a salary or hourly rate. Applicants should refer to the official recruitment process for remuneration details.
Final Thoughts
The FNB Call Centre Agent vacancy in Johannesburg is an opportunity for job seekers interested in banking jobs, call centre careers, customer service jobs and part-time employment in Johannesburg.
The position involves much more than answering calls. The successful candidate will be expected to assist customers, resolve complaints, respond to queries through different communication channels, make outbound calls, support eBucks-related enquiries, maintain documentation and comply with banking governance and service standards.
Strong communication, customer service, teamwork, adaptability, time management and problem-solving skills can be valuable in this type of role.
Most importantly, interested candidates should take note of the 4 September 2026 closing date. FNB has indicated that applications will not be accepted from the closing date onwards, so applicants should submit their applications ahead of the deadline.
For more FNB vacancies, banking jobs, call centre jobs, part-time jobs, internships, learnerships, bursaries and other opportunities in South Africa, continue visiting Gointern.co.za.
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