FNB Call Centre Agents Jobs 2026 now open in Johannesburg. FirstRand is hiring 10 part-time customer service agents. Apply before 05 June 2026.
Are you looking for Call Centre Jobs in Johannesburg, Part-Time Banking Jobs, or an opportunity to work for one of South Africa’s leading financial institutions? The FirstRand Group, through FNB (First National Bank), is currently recruiting 10 Call Centre Agents to join its customer service team in Johannesburg.
This exciting opportunity is ideal for individuals who are passionate about customer service, communication, problem-solving, and helping clients resolve banking-related queries. Successful candidates will play a key role in delivering exceptional customer experiences while supporting FNB’s commitment to service excellence.
Applications are currently open, but interested candidates are encouraged to apply as soon as possible because the closing date is 05 June 2026.
FNB Call Centre Agents Job Overview
Position Details
- Employer: FNB (First National Bank)
- Parent Company: FirstRand Group
- Position: Call Centre Agent
- Number of Vacancies: 10 Positions Available
- Location: Johannesburg, Gauteng, South Africa
- Job Type: Part-Time
- Reference Number: R50227
- Closing Date: 05 June 2026
This opportunity provides job seekers with a chance to gain valuable experience within South Africa’s banking and financial services sector while developing customer service and communication skills that are highly sought after by employers.
About FNB and FirstRand Group
FNB is one of South Africa’s most recognized and trusted banking institutions. As part of the FirstRand Group, the bank serves millions of customers across the country and is known for its innovative banking solutions, digital transformation, and customer-focused approach.
Working for FNB provides employees with exposure to a dynamic work environment where innovation, teamwork, and professional development are encouraged. Employees gain valuable experience in financial services, customer relationship management, and banking operations.
Main Purpose of the Job
The primary responsibility of the Call Centre Agent is to manage inbound and outbound customer interactions while ensuring customer satisfaction and adherence to company procedures.
Agents will handle customer enquiries through multiple communication channels, including:
- Telephone calls
- Email correspondence
- Live chat support
- Electronic communications
- Customer follow-ups
The role requires excellent communication skills, patience, professionalism, and the ability to resolve customer concerns efficiently.
Key Responsibilities
Successful candidates will be expected to perform the following duties:
Customer Service Support
- Respond to customer queries professionally and efficiently.
- Handle inbound and outbound customer calls.
- Provide support via email and live chat channels.
- Resolve customer complaints and concerns.
- Ensure customer satisfaction at all times.
- Deliver service according to agreed service standards.
Query Resolution
- Investigate customer issues and provide suitable solutions.
- Follow up on unresolved customer requests.
- Escalate complex issues to relevant departments.
- Track customer enquiries until fully resolved.
eBucks Support
- Assist customers with eBucks-related queries.
- Support branch consultants with customer rewards enquiries.
- Help customers with eBucks Shop orders and transactions.
Documentation Follow-Up
- Contact customers regarding outstanding documentation.
- Follow up on incomplete applications or requests.
- Ensure all customer information is accurately recorded.
Stakeholder Management
- Build positive relationships with customers and colleagues.
- Maintain professional communication standards.
- Collaborate effectively with internal teams.
Compliance and Risk Management
- Adhere to company policies and procedures.
- Comply with governance and regulatory requirements.
- Identify and report potential risks.
- Protect customer information and confidentiality.
Teamwork and Innovation
- Participate in team meetings and training sessions.
- Share knowledge and best practices with colleagues.
- Contribute ideas to improve customer experience.
- Adapt to changing business needs and processes.
Skills and Competencies Required
To succeed in this role, candidates should possess the following skills:
Communication Skills
Strong verbal and written communication skills are essential when interacting with customers across different channels.
Customer Service Skills
Candidates should have a passion for helping people and delivering excellent customer experiences.
Problem-Solving Ability
The ability to identify problems quickly and provide practical solutions is highly valued.
Attention to Detail
Accurate record keeping and documentation management are important aspects of the role.
Teamwork
Applicants should be able to work effectively within a team environment while also taking ownership of individual responsibilities.
Adaptability
The banking environment is constantly evolving, making flexibility and adaptability crucial.
Benefits of Working at FNB
Joining FNB offers numerous advantages for job seekers looking to build a successful career in banking and customer service.
Some benefits include:
- Opportunity to work for a leading South African bank
- Valuable customer service experience
- Exposure to banking operations
- Professional growth opportunities
- Skills development and training
- Dynamic and inclusive workplace culture
- Networking opportunities within the financial sector
- Experience with digital banking and customer support systems
Why This Job Is Perfect for Young Job Seekers
Many employers value customer service experience because it develops transferable workplace skills.
As a Call Centre Agent at FNB, you can gain experience in:
- Customer relationship management
- Banking and finance
- Communication and negotiation
- Problem-solving
- Conflict resolution
- Administration
- Team collaboration
- Professional workplace conduct
These skills can significantly improve future employment prospects in banking, retail, administration, sales, insurance, and many other industries.
Employment Equity and Inclusion
FirstRand Group is committed to promoting diversity and inclusion in the workplace.
In line with its Employment Equity Plan, the organization encourages applications from individuals from designated groups, including persons living with disabilities.
Candidates may voluntarily disclose disability information during the application process. Such information will remain confidential unless disclosure is legally required.
How to Apply for FNB Call Centre Agent Jobs 2026
Interested candidates should submit their applications before the closing date.
Important Application Deadline
Closing Date: 05 June 2026
Applications submitted after the deadline may not be considered.
To avoid disappointment, applicants are encouraged to complete their online application as early as possible.
Keywords Job Seekers Are Searching For
This opportunity may appear under searches such as:
- FNB Jobs 2026
- FirstRand Vacancies
- Call Centre Jobs Johannesburg
- Banking Jobs South Africa
- Customer Service Jobs Gauteng
- Part-Time Jobs Johannesburg
- FNB Careers
- eBucks Support Jobs
- Banking Customer Service Vacancies
- Johannesburg Jobs 2026
- Call Centre Agent Vacancies
- First National Bank Recruitment
- Entry-Level Banking Jobs
- Financial Services Careers
- South African Bank Jobs
Final Thoughts
The FNB Call Centre Agent x10 Vacancy in Johannesburg presents an excellent opportunity for individuals seeking employment within South Africa’s banking sector. Whether you are looking to gain customer service experience, enter the financial industry, or develop valuable workplace skills, this role offers a strong foundation for career growth.
With only a limited time remaining before the application deadline, interested candidates should ensure they submit their applications before 05 June 2026.
If you are passionate about helping customers, solving problems, and building a career with one of South Africa’s leading financial institutions, this could be the opportunity you’ve been waiting for.
Apply now and take the next step toward your future career with FNB and the FirstRand Group.
