Learn how to apply for the Customer Consultant position at Dis-Chem Table Bay Mall. Includes requirements, responsibilities, salary, and application steps. Apply before 27 October 2025.
Are you passionate about helping people, have great communication skills, and want to build a solid career in retail and customer service? Then this opportunity is for you.
Dis-Chem Pharmacies Limited is hiring a Customer Consultant for their Table Bay Mall branch in Cape Town, Western Cape. This is a permanent position, ideal for individuals who love working with people, can solve problems efficiently, and are ready to grow within a leading retail pharmacy brand in South Africa.
This step-by-step guide will walk you through everything you need to know about the position — including job requirements, key responsibilities, required skills, and how to submit a strong application.
🏪 Job Overview: Customer Consultant – Table Bay Mall
- Position: Customer Consultant
- Company: Dis-Chem Pharmacies Limited
- Location: Table Bay Mall, Cape Town, Western Cape
- Employment Type: Permanent
- Date Posted: 13 October 2025
- Closing Date: 27 October 2025
This role is focused on engaging with customers, providing accurate information, assisting with loyalty programmes, resolving queries, and ensuring a seamless in-store experience.
📚 Minimum Requirements
Before applying, make sure you meet the minimum qualifications and skills required:
- ✅ Matric / Grade 12 certificate (with at least 60% in English, Afrikaans, and Maths Literacy)
- 🧾 Minimum of 1-year experience in administration or public relations
- 💻 Computer literate (MS Office)
- 🕒 Willing and able to work retail hours
- 🗣️ Strong communication and customer interaction skills
🌟 Advantageous (But Not Compulsory)
- A qualification in Administration, Customer Service, or Public Relations
- A third additional language
- Experience with SAP
📝 Job Responsibilities
As a Customer Consultant at Dis-Chem, your daily tasks and duties will include:
- Ensuring accurate data capturing and documentation.
- Assisting customers with card balances, reports, and statements.
- Managing stock and promotional items like magazines, travel kits, partner goody bags, and loyalty programme rewards.
- Accurately processing transactions and TRMS reporting.
- Managing stock control and shrinkage effectively.
- Handling manual points allocation and ensuring records are correctly processed.
- Managing both internal and external communications regarding customer service.
- Responding to customer inquiries, complaints, and compliments via email or in-store.
- Escalating issues to senior consultants when necessary.
- Providing accurate and friendly customer support at all times.
- Supporting store promotions and events.
- Ensuring all loyalty programme signage and promotional materials are correctly displayed.
- Training relevant departments on benefits programmes.
💡 Tip: This role requires patience, clear communication, and excellent organizational skills. If you’re good at solving problems and helping people, you’ll thrive here.
🧠 Required Skills and Competencies
Dis-Chem is looking for candidates who have:
- Excellent customer relations and administrative skills
- Strong communication abilities in English and Afrikaans
- Exceptional active listening skills
- Patience and empathy when dealing with customers
- Honesty, integrity, and accountability
- Sound problem-solving and analytical skills
- Good time management and attention to detail
✅ Advantageous Skills
- Knowledge of the POPI Act and Consumer Protection Act
- Third additional language skills
- Completed relevant customer service or admin courses
⚠️ Special Conditions of Employment
Before applying, make sure you can meet these additional conditions:
- Willing and able to work flexible retail hours
- Have a valid driver’s license and reliable transport (for travel to training and meetings)
- Must be a South African citizen
- Clear credit and criminal record required
💰 Salary and Benefits
Working for Dis-Chem comes with great perks and competitive compensation.
You can expect:
- 💵 Market-related salary
- 🩺 Medical aid
- 🏦 Provident fund
- 🛍️ Staff account with exclusive benefits
🌟 Bonus: This is a permanent role, which means you’ll enjoy stable employment and opportunities for growth within the company.
🧭 Why Working at Dis-Chem Pharmacies Limited Is a Great Career Move
Choosing Dis-Chem as an employer comes with many long-term benefits:
- ✅ Work for one of the most trusted pharmacy and retail brands in South Africa.
- 🧠 Gain valuable customer service and communication skills.
- 📈 Enjoy career growth and training opportunities within the company.
- 🏆 Become part of a strong team culture focused on customer satisfaction.
- 🕒 Gain flexible working hours — great for work-life balance.
This role is perfect for someone who is ambitious, friendly, and ready to grow in the retail or service industry.
📌 Important Dates
- Job Posted: 13 October 2025
- Closing Date: 27 October 2025
⏰ Make sure to apply before the closing date to be considered for this position.
📣 Pro Tips to Make Your Application Stand Out
- 💼 Keep your CV professional, short, and impactful.
- 🗣️ Emphasize communication and people skills.
- 🧍 Dress neatly if called in for an interview.
- 🤝 Be friendly and confident when interacting with recruiters.
- 🧠 Research the company and understand their values before applying.
🌿 Remember: Dis-Chem is not just looking for experience — they also value attitude, professionalism, and willingness to learn.
✨ Final Thoughts
The Customer Consultant position at Dis-Chem Pharmacies Limited – Table Bay Mall is a fantastic opportunity for anyone who wants to grow their career in retail, communication, and customer relations. With excellent benefits, stable employment, and the chance to work for a reputable brand, this is your chance to shine.
📌 Don’t wait until the last minute. Prepare your documents, polish your CV, and submit your online application before 27 October 2025.
