“Step-by-step guide on how to apply for the Sales Associate (120hr) Totalsports Newcastle Mall vacancy in KwaZulu-Natal. Learn job requirements, skills, and tips to boost your TFG application.”
If you’re passionate about sport, fashion, and customer service, the Sales Associate (120hr) position at Totalsports – Newcastle Mall in KwaZulu-Natal is a fantastic opportunity. Totalsports is part of TFG (The Foschini Group) — a leading retail group with 34 lifestyle and apparel brands. This role lets you join a high-energy team dedicated to performance, innovation, and inspiring customers to live their best lives.
This guide covers everything you need to know to apply successfully: job details, required qualifications, key skills, and a step-by-step application process.
📌 Overview of the Vacancy
- Job Title: Sales Associate (120hr)
- Brand: Totalsports (TFG Group)
- Location: Newcastle Mall, KwaZulu-Natal, South Africa
- Job ID: 10117
- Posting Date: 26 September 2025
- Closing Date: 30 September 2025 at 12:00 PM
- Schedule: Full-time
This is a customer-facing retail position requiring enthusiasm, drive, and a passion for people.
🏬 About Totalsports and TFG
Totalsports is TFG’s sportswear and performance brand. It’s all about authenticity, motivation, and innovation, making sport and fitness accessible to everyone.
TFG (The Foschini Group) is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands. TFG focuses on creating remarkable omnichannel experiences for customers, and it’s also a launchpad for employee growth. Joining TFG opens doors to opportunities across multiple brands.
🎯 Purpose of the Role
As a Sales Associate, you’ll be:
- An ambassador for the brand, offering amazing customer experiences.
- Exceeding customer expectations by identifying needs and providing solutions.
- Actively tracking sales performance against targets.
- Selling a diverse product range while keeping up with latest décor and fashion trends.
- Seeking out new sales opportunities.
- Assisting with replenishing stock to keep the store ready for customers.
In short, you’ll help Totalsports customers look good, feel good, and stay active.
📝 Qualifications & Experience Required
- Grade 12 (Matric) is mandatory.
Although no direct experience requirement is listed, retail or sales experience will strengthen your application. A strong passion for people and sports is essential.
🛠 Skills Needed
The ideal candidate will demonstrate:
- Passion for people (a must).
- Target-driven and experience-focused mindset.
- Strong verbal and written communication skills.
- Ability to multi-task in a fast-paced environment.
- Ability to work independently and take initiative.
- Attention to detail.
Key customer service and sales competencies include:
- Building Customer Loyalty
- Customer Service Delivery
- Navigating Customer Challenges
- Negotiation and Selling
🧠 Behaviours & Competencies
- Adhering to Standards: Ensuring quality and compliance.
- Continual Improvement: Looking for ways to improve processes.
- Decision Making: Analysing situations for effective choices.
- Driving & Persevering: Staying motivated under pressure.
- Meeting Customer Expectations: Delivering consistent, exceptional service.
- Planning & Organising: Structuring tasks effectively.
- Relating & Networking: Building rapport with customers and team members.
Preference may be given to candidates from designated groups in line with the Employment Equity Act.
🪜 Step-by-Step Guide to Applying for the Sales Associate (120hr) Job
Step 1: Visit the TFG Careers Portal
Go to TFG Careers or search “TFG careers South Africa” on Google. This is where all TFG brand vacancies, including Totalsports, are posted.
Step 2: Search for “Sales Associate (120hr) Totalsports Newcastle Mall”
Use the search bar and filter for KwaZulu-Natal or Newcastle Mall. Confirm the Job ID (10117) and the posting date (26 September 2025).
Step 3: Read the Job Description Carefully
Review the role’s responsibilities, required qualifications, and skills. Make sure you can demonstrate passion for people, target-driven performance, and customer service delivery.
Step 4: Register or Log In
Create an account on the TFG careers portal if you’re a new user. Provide your name, email, phone number, and other required details.
Step 5: Complete the Online Application Form
Click “Apply Now” on the vacancy page and complete the form:
- Fill in your personal details accurately.
- Add your employment history and education.
- Highlight relevant skills and competencies.
Step 6: Upload Your CV and Supporting Documents
Prepare:
- Updated CV focusing on retail, sales, or customer service experience.
- Certified copy of your Matric certificate.
- Any extra certifications (customer service training, sales courses).
- A cover letter explaining your passion for sports, customer service, and Totalsports.
Step 7: Review & Submit
Check all information and upload your documents. Make sure your contact details are correct.
Step 8: Track Your Application
Log in to the TFG portal regularly to see if your application has progressed. If shortlisted, you may be invited for an interview or assessment.
💎 Tips to Make Your Application Stand Out
- Emphasise Passion for Sport and People: In your cover letter, mention how you live an active lifestyle or have experience in sports-related retail.
- Highlight Customer Service Achievements: For example, “achieved 95% positive customer feedback” or “consistently exceeded monthly sales targets.”
- Show Initiative: Include examples of when you independently solved a customer challenge or improved store processes.
- Use Keywords from the Job Ad: Such as “customer service delivery,” “target-driven,” “building customer loyalty,” and “negotiation & selling.”
- Be Professional but Enthusiastic: Totalsports values authenticity and motivation, so show your personality.
🚀 Why Work at Totalsports
Totalsports is not just a job; it’s a chance to be part of a brand that:
- Inspires and motivates customers through sport and fitness.
- Offers growth opportunities across TFG’s 34 brands.
- Embodies a high-performance culture where authenticity and innovation matter.
You’ll join a team that lives by its values — Performance, Inspire, Authentic, Motivating, Innovate, Real — and you’ll contribute to making sport accessible to everyone.
⏳ When to Apply
This job closes on 30 September 2025 at 12:00 PM. Apply as soon as possible, as retail positions can attract high volumes of applicants and may close early.
📈 Career Growth Opportunities
A Sales Associate role at Totalsports can lead to:
- Senior Sales Associate or Team Leader positions.
- Visual Merchandising or Assistant Store Manager roles.
- Opportunities in other TFG brands such as Sportscene, Foschini, or Markham.
✅ Pre-Application Checklist
- Updated CV highlighting retail and customer service skills.
- Certified copy of your Matric certificate.
- Personalised cover letter expressing passion for sport and customer experience.
- Registered account on TFG careers portal.
- Application submitted before 30 September 2025 at 12:00 PM.
📌 Key Takeaways
- The Sales Associate (120hr) job at Totalsports Newcastle Mall is ideal for energetic, customer-focused individuals passionate about sport.
- Grade 12 (Matric) is required.
- Apply via the TFG careers portal before the closing date.
- Tailor your CV and cover letter to highlight your passion, target-driven mindset, and customer service skills.
- Use keywords from the job advert to improve your chances of being shortlisted.
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