Apply for Shoprite CxHub Assistant (Financial Services) Jobs 2026 in Rosebank, Gauteng. Grade 12 required. See job requirements and how to apply.

Shoprite CxHub Assistant (Financial Services) Vacancy 2026 – Apply for Customer Service Jobs in Rosebank, Gauteng

Are you looking for customer service jobs in South Africa? Do you have a Grade 12 certificate and an interest in working in the retail, banking or financial services industry? The Shoprite Group is offering an opportunity for suitably qualified candidates to apply for the position of CxHub Assistant (Financial Services) based in Rosebank, Johannesburg, Gauteng.

This opportunity is ideal for individuals who want to develop their careers in customer service, contact centre operations and financial services. Candidates with Matric, basic Microsoft Office skills and between zero and one year of customer service, retail or contact centre experience are encouraged to explore this vacancy.

The position is offered on a contract basis and provides an opportunity to gain practical experience in handling customer enquiries across different communication channels, including telephone calls, emails, online chats and social media.

For job seekers hoping to enter the contact centre industry, this could be a valuable opportunity to build professional skills, gain workplace experience and develop a career with one of South Africa’s well-known retail groups.

If you are interested in Shoprite vacancies in Gauteng, read this article to learn more about the position, responsibilities, minimum requirements and how to apply.

Shoprite CxHub Assistant (Financial Services) Vacancy 2026

The Shoprite CxHub Assistant position focuses on supporting customer interactions across various contact centre channels while developing the skills and knowledge required to deliver excellent customer service.

Successful candidates will assist customers with routine enquiries, provide accurate information about products and services, maintain customer records and escalate complicated issues to senior team members when necessary.

The role also focuses on continuous learning and development. Employees will receive guidance, coaching and opportunities to improve their understanding of customer service processes, financial services products and contact centre operations.

Job Details

Vacancy Information	Details
Company	Shoprite Group
Job Title	CxHub Assistant (Financial Services)
Reference Number	SHO261029-2
Job Type	Contract
Country	South Africa
Province	Gauteng
Location	Rosebank, Johannesburg
Job Category	Other
Minimum Qualification	Grade 12 / Matric
Experience	0–1 year’s customer service, retail or contact centre experience
Computer Skills	Basic Microsoft Office proficiency

What Is the Shoprite CxHub Assistant Job About?

The CxHub Assistant (Financial Services) role is designed for individuals who want to develop their customer service capabilities while supporting customers through different communication channels.

As a CxHub Assistant, you will be part of a customer-focused team responsible for helping customers access information, resolve routine enquiries and receive professional assistance.

The role requires good communication skills, patience, attention to detail and a willingness to learn.

Because the position supports financial services, candidates should be comfortable working with customer information and following established procedures when providing assistance.

You will also be expected to understand the importance of protecting customer information, following company policies and maintaining professional standards during every interaction.

This position offers an opportunity to gain valuable experience in an environment where customer satisfaction, service quality and operational efficiency are important.

Key Responsibilities of a Shoprite CxHub Assistant

Successful applicants will be responsible for several customer service and operational duties.

1. Customer Service Delivery

One of the main responsibilities will be assisting customers across different contact centre channels.

These channels may include:

Telephone calls and voice interactions.
Email correspondence.
Online customer chats.
Social media enquiries.
Other supported customer communication channels.

You will be expected to respond professionally and provide accurate information about available products, services, promotions and company processes.

Routine customer enquiries should be resolved according to established company policies and service standards.

Where a customer has a complicated problem that cannot be resolved independently, you will need to escalate the matter to a senior team member.

Good communication skills will be essential because you will interact with customers who may have different questions, expectations and concerns.

2. Learning and Capability Development

Shoprite wants successful candidates to develop the knowledge and practical experience required to handle customer interactions independently.

As a CxHub Assistant, you will be expected to:

Learn about company products and services.
Understand contact centre systems and processes.
Participate in training and coaching sessions.
Apply feedback from supervisors and experienced colleagues.
Improve your customer communication skills.
Develop confidence when handling customer enquiries.

This is particularly important for candidates who have limited contact centre experience and want to build a career in customer service.

A positive attitude towards learning and professional development will help you succeed in this position.

3. Operational Excellence

Customer service operations require accuracy, professionalism and consistency.

You will need to follow established operational requirements and ensure that customer enquiries are handled according to company standards.

Your responsibilities will include:

Meeting service level agreements.
Following quality standards.
Maintaining accurate customer records.
Updating information on relevant company systems.
Following company policies and procedures.
Complying with applicable requirements.
Maintaining professional and courteous communication.

Attention to detail will be important, particularly when working with customer information and financial services enquiries.

4. Continuous Improvement

Shoprite also expects CxHub Assistants to contribute towards improving the overall customer experience.

Employees should identify common customer complaints, challenges and service delivery problems.

You may be required to:

Identify customer pain points.
Report recurring customer complaints.
Escalate system-related problems.
Highlight processes that could be improved.
Support initiatives aimed at improving customer satisfaction.

Your feedback and observations can help the company improve its customer service operations.

Minimum Requirements for Shoprite CxHub Assistant Jobs 2026

Candidates interested in applying should carefully review the minimum requirements before submitting their applications.

According to the vacancy information, applicants should meet the following criteria:

1. Grade 12 / Matric Certificate

Applicants must have successfully completed Grade 12 or an equivalent Matric qualification.

Your Matric certificate demonstrates that you have completed your basic secondary education and are eligible for consideration for this opportunity.

2. Customer Service, Retail or Contact Centre Experience

The vacancy requires between zero and one year’s experience in customer service, retail or contact centre operations.

This makes the opportunity particularly relevant to individuals who are at the beginning of their careers.

Previous experience in a retail store, customer support environment or call centre may be useful.

Candidates with limited experience should demonstrate their willingness to learn, communicate effectively and provide professional customer service.

3. Basic Microsoft Office Skills

Applicants should have basic proficiency in Microsoft Office applications.

These computer skills may be useful when working with customer information, preparing correspondence, accessing documents and performing administrative duties.

Familiarity with basic computer operations is also beneficial in a modern contact centre environment.

Skills That Can Help You Succeed in This Position

Although the listed minimum requirements are important, certain personal and professional skills can help candidates perform well.

Communication skills: You should be able to communicate clearly and professionally with customers through telephone calls, emails and online platforms.

Problem-solving skills: Customer service employees must be able to understand customer problems and identify appropriate solutions.

Computer literacy: Basic computer knowledge will help you navigate contact centre systems and Microsoft Office applications.

Patience and professionalism: Some customers may be frustrated or dissatisfied. Remaining calm and respectful is essential.

Attention to detail: Accurate customer records and correct information are important, particularly when dealing with financial services.

Teamwork: You should be willing to work with colleagues, supervisors and experienced customer service agents.

Adaptability: Contact centre environments can be busy, and employees may need to switch between different communication channels.

Why Apply for Shoprite Customer Service Jobs?

The Shoprite Group is one of the major retail groups in South Africa, with operations across different retail and service sectors.

Working in a customer service environment connected to financial services can provide valuable exposure to modern customer support operations.

Here are some potential benefits of pursuing this opportunity.

Gain Valuable Workplace Experience

For applicants with limited work experience, this opportunity can help build practical workplace skills.

You will gain exposure to customer interactions, contact centre systems, service delivery procedures and professional communication.

Develop Your Communication Skills

Working with customers through different channels can help you become more confident in handling enquiries, explaining information and resolving routine problems.

Build a Career in Contact Centre Operations

Customer service experience can be useful when pursuing other positions in the industry.

With additional experience and development, employees may explore opportunities such as:

Customer Service Agent.
Contact Centre Agent.
Customer Support Consultant.
Customer Experience Representative.
Financial Services Consultant.
Customer Relations Officer.
Contact Centre Team Leader.

These are potential career paths rather than guaranteed promotions.

Learn About Financial Services

The position provides an opportunity to develop knowledge of customer interactions within a financial services environment.

This experience can be valuable for individuals interested in retail financial services and customer support.

Estimated Salary for Shoprite CxHub Assistant (Financial Services)

The vacancy information provided does not specify the exact salary or monthly remuneration for the CxHub Assistant position.

Candidates should therefore confirm the salary and contract conditions directly through the official recruitment process.

For planning purposes, an indicative estimate for an entry-level customer service or contact centre position in South Africa could be approximately R6,000 to R10,000 per month.

This is an independent market estimate, not a confirmed Shoprite salary or an advertised remuneration package.

The actual salary may depend on the employer’s remuneration structure, working hours, contract conditions and the successful candidate’s experience.

Applicants should also confirm whether the position includes any additional benefits or allowances.

How to Apply for Shoprite CxHub Assistant (Financial Services) Jobs 2026

Candidates who meet the minimum requirements should follow the official Shoprite recruitment process when submitting their applications.

Use the reference number SHO261029-2 when searching for this vacancy.

To apply:

Visit the official Shoprite careers website.
Navigate to the careers or job opportunities section.
Search for the position titled CxHub Assistant (Financial Services).
Look for reference number SHO261029-2.
Read the full vacancy information carefully.
Follow the instructions provided on the official recruitment platform.
Complete the required application information.
Submit your application through the official system.

Official Shoprite careers website: https://www.shopriteholdings.co.za/careers.html

You can also visit www.GoIntern.co.za to find more information about South African jobs, internships, learnerships and career opportunities.

Documents to Prepare Before Applying

Before beginning your application, make sure that your important documents and information are ready.

These may include:

An updated and professional CV.
A certified copy of your South African ID, if requested.
A copy of your Grade 12 / Matric certificate.
Relevant qualifications or certificates, if applicable.
Contact details for professional references, if requested.

Ensure that all information on your CV is accurate and up to date.

Your CV should clearly highlight your education, computer skills, communication abilities and any previous retail or customer service experience.

Even if you have never worked in a formal call centre, you can highlight relevant experience gained through retail work, customer-facing responsibilities, volunteering or other activities.

Tips to Improve Your Chances of Getting Hired

Competition for entry-level jobs in South Africa can be high. Preparing properly can help you present yourself as a suitable candidate.

Create a Professional CV

Your CV should be clear, easy to read and focused on the requirements of the vacancy.

Include your Matric qualification, previous work experience, computer literacy and relevant skills.

Avoid including unnecessary information that does not support your application.

Highlight Your Customer Service Experience

If you have worked in retail, hospitality, sales or any other customer-facing environment, explain what you learned from that experience.

For example, mention how you assisted customers, answered questions, handled complaints or worked as part of a team.

Demonstrate Computer Literacy

Since the position requires basic Microsoft Office proficiency, make sure your CV highlights your familiarity with relevant applications.

Prepare for Customer Service Interview Questions

You may be asked questions designed to assess your communication skills, attitude and ability to handle customer problems.

Some possible questions include:

Why do you want to work as a CxHub Assistant?
What does excellent customer service mean to you?
How would you handle an unhappy customer?
How would you respond if you did not know the answer to a customer’s question?
Can you work under pressure?
Why is protecting customer information important?
How comfortable are you using computers and Microsoft Office?

Prepare clear and honest answers that demonstrate your willingness to learn and help customers.

Frequently Asked Questions About Shoprite CxHub Assistant Jobs

1. Is Shoprite hiring CxHub Assistants in 2026?

The supplied vacancy details advertise a CxHub Assistant (Financial Services) position under reference number SHO261029-2 in Rosebank, Johannesburg, Gauteng. Applicants should check the official careers portal to confirm whether applications are still open.

2. Where is the Shoprite CxHub Assistant position located?

The position is based in Rosebank, Johannesburg, in the Gauteng province of South Africa.

3. What qualification is required?

Applicants must have Grade 12 or Matric.

4. Is previous work experience required?

The vacancy specifies between zero and one year’s customer service, retail or contact centre experience.

This means candidates with limited experience may also be considered.

5. Is the Shoprite CxHub Assistant position permanent?

No. The supplied vacancy details classify the position as a contract opportunity.

6. What is the reference number?

The reference number is SHO261029-2.

7. What computer skills are required?

Applicants should have basic proficiency in Microsoft Office applications.

8. What salary does Shoprite offer for this position?

The supplied vacancy information does not confirm the salary. Candidates should confirm remuneration directly with Shoprite during the recruitment process.

9. Can candidates without call centre experience apply?

The vacancy specifies zero to one year’s experience in customer service, retail or contact centre work. Therefore, applicants with relevant retail or customer-facing experience may also meet the experience requirement.

10. How do I apply?

Visit the official Shoprite careers website, search for CxHub Assistant (Financial Services), reference number SHO261029-2, and follow the online application instructions.

Final Thoughts on Shoprite CxHub Assistant (Financial Services) Vacancy 2026

The Shoprite CxHub Assistant (Financial Services) opportunity is worth exploring for South Africans looking to establish themselves in customer service, contact centre operations and the financial services industry.

With Grade 12, basic Microsoft Office proficiency and up to one year’s relevant experience, eligible applicants can consider this opportunity as a starting point for developing their professional careers.

The position offers exposure to customer interactions across telephone, email, chat and social media channels while providing opportunities to develop communication, problem-solving and customer service skills.

If you are interested in working for the Shoprite Group and building experience in a customer-focused environment, make sure you review the vacancy requirements and follow the official application process.

Don’t miss out on other South African job opportunities!

Visit www.GoIntern.co.za for the latest jobs, internships, learnerships, graduate programmes and bursaries in South Africa.

Share this opportunity with friends and family members who may be interested in applying.