Are you looking for Sanlam jobs, Sanlam internships or IT internships in South Africa? A new opportunity is available for students and recent IT graduates who want to build practical experience in a professional financial services environment.
The MiWay IT Desk Support Intern opportunity provides aspiring IT professionals with the chance to gain hands-on workplace experience while supporting employees and business operations. The internship is based in South Africa and is particularly suited to candidates who want to start a career in IT support, desktop support, technical support, information technology or financial services technology. The vacancy was posted on 9 October 2026, with applications closing on 16 October 2026.
The programme is scheduled to run for 12 months from 1 February 2027, giving successful candidates an opportunity to develop their technical, customer-service and workplace skills in a structured environment.
Sanlam and MiWay Careers
MiWay describes itself as a direct financial services company focused on service excellence, convenience and providing clients with value-driven products. Its vision is to operate as a world-class direct financial services business where customers can access a complete range of services conveniently online.
For job seekers, opportunities within financial services companies can provide valuable exposure to the way technology, customer service and business operations work together.
The IT Desk Support internship is particularly relevant because modern financial services businesses depend heavily on reliable technology. Employees need functioning computers, software, communication systems, user accounts and secure access to business applications in order to serve customers effectively.
For an aspiring IT professional, this means an internship can provide more than basic computer troubleshooting. It can introduce candidates to real-world IT service management, user support, device management, Microsoft technologies, identity management and business systems.
MiWay IT Desk Support Intern 2027
The internship is designed for students and recent IT graduates who are starting their IT careers. Successful interns will join the Desktop Support team at the Kosmosdal office and gain practical exposure to technology in a fast-paced call-centre environment.
The position is structured as a learning opportunity. Interns will work alongside experienced Desktop Support team members under the guidance of the Desktop Support Manager.
The role also provides exposure to employees throughout the business, including call-centre agents, senior management, other IT teams and service providers.
This makes the internship attractive to candidates who want to develop both technical and interpersonal skills.
What Does an IT Desk Support Intern Do?
The primary purpose of the internship is to provide practical experience in end-user IT support while contributing to the activities of the Desktop Support team.
Interns will learn by doing, with appropriate guidance and supervision. The programme covers the user lifecycle and device lifecycle, helping interns understand how technology is managed from the beginning of an employee’s journey through to the end of a device’s useful life.
The user lifecycle includes:
- Employee onboarding
- Technical support
- Access changes
- Offboarding
The device lifecycle includes:
- Receiving equipment
- Preparing devices
- Deploying devices
- Supporting users
- Recovering equipment
- Decommissioning devices
- Retiring equipment
This type of exposure can help an aspiring IT professional understand how a corporate IT department operates.
Technical Support Experience
One of the biggest benefits of the internship is the opportunity to develop practical technical support skills.
According to the vacancy information, interns will assist users with technologies including Windows 11, Microsoft 365, Outlook, Teams and OneDrive. They will also help set up desktops, laptops and mobile devices for users.
Other technical responsibilities include assisting with hardware checks and replacements, learning how to troubleshoot and set up printers, and supporting basic network and Wi-Fi connectivity checks.
For someone searching for an IT support internship in South Africa, this is valuable practical exposure because these technologies are commonly used in modern workplaces.
Candidates will not necessarily be expected to arrive with extensive corporate IT experience. Instead, the programme is designed to allow interns to learn under supervision.
User Accounts and Access Management
The internship also provides exposure to user account administration and access management.
Interns will learn how user accounts and groups are created and managed using Active Directory and Microsoft Entra ID. They may also assist, under guidance, with password resets, account unlocks and multi-factor authentication setup while following approved identity-verification procedures.
The role also introduces interns to joiner, mover and leaver processes.
This is an important area of IT because businesses need effective processes for ensuring that employees have the appropriate access to systems while protecting company information.
IT Tickets and Service Management
Another important part of the internship is learning how IT requests and technical problems are managed.
Interns will learn how to log, update and close tickets using Jira Service Management. They will also gain an understanding of priorities and service-level agreements, commonly known as SLAs.
Learning when to escalate a problem to a senior IT team member is also part of the programme.
These skills can be particularly useful for graduates who want to pursue careers such as:
- IT Support Technician
- Desktop Support Technician
- Service Desk Analyst
- IT Helpdesk Technician
- Technical Support Specialist
- Junior Systems Administrator
- IT Operations Support
IT Equipment and Asset Management
The internship also includes exposure to IT equipment and asset management.
Interns may assist with issuing equipment to employees and recording returned devices. They can also help prepare returned devices for reuse, including formatting and reinstalling systems.
Additional activities include serial-number tracking, stock checks and asset audits.
Maintaining an accurate asset register is important because organisations need to know what technology equipment they own, where it is located and who is responsible for it.
This experience can help interns understand that IT support is not only about fixing computers. It also involves processes, documentation, accountability and responsible management of company resources.
Exposure to Business and Call-Centre Technology
Because the internship is based within a business environment where customer service is important, interns will also gain exposure to call-centre technology.
The vacancy specifically mentions Genesys Cloud and the legacy CIC system, which are used by call-centre agents to communicate with customers. Interns may assist with basic troubleshooting related to these systems.
This provides useful insight into the relationship between IT and business operations.
When technology works properly, employees can serve customers more effectively. When systems experience problems, IT support plays an important role in restoring productivity.
Technology You Can Learn
The internship offers exposure to a range of workplace technologies, including:
- Windows 11
- Mac OS
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Active Directory
- Microsoft Entra ID
- Microsoft Intune
- SCCM
- Jira Service Management
- Genesys Cloud
- CIC
The vacancy explains that Windows 11 and Mac OS are operating systems used on company computers, while Microsoft 365 applications support communication, meetings and cloud-based file storage.
Candidates will also be introduced to identity and device management technologies, as well as systems used to manage IT requests and call-centre communications.
For an IT graduate, this broad exposure can be useful when deciding which area of technology to pursue after completing an internship.
Sanlam Internship Requirements
Applicants should have a relevant National Diploma or equivalent NQF Level 6 qualification in Information Technology or a closely related field. A relevant bachelor’s degree or another recognised qualification at NQF Level 6 or higher in an IT-related field is also accepted.
Relevant fields include:
- Information Technology
- Information Systems
- Computer Science
- Computer Systems
- Networking
- End User Computing
Additional qualifications or learning can be advantageous, although they are not listed as mandatory requirements.
These include:
- CompTIA A+
- CompTIA N+
- Microsoft fundamentals certifications
- Microsoft Learn courses
- ITIL 4 Foundation
- Introductory IT service-management training
Candidates who are currently studying towards relevant certifications may therefore find the opportunity particularly useful.
Is Previous Work Experience Required?
One of the attractive features of this internship is that previous corporate IT work experience is not required.
The vacancy specifically states that gaining practical corporate IT experience is one of the reasons for the internship.
Applicants can demonstrate their interest in IT through:
- Academic projects
- Student projects
- Practical coursework
- Laboratory work
- Personal IT projects
- Basic computer troubleshooting
- Voluntary technical support
- Workplace-based learning
This means recent graduates and students should not automatically exclude themselves simply because they have not previously worked in a corporate IT department.
Skills Needed for the Internship
Candidates should have basic computer knowledge and confidence using Windows and Microsoft Office.
The vacancy also highlights the importance of a willingness to learn, curiosity about technology, logical thinking and problem-solving skills. Good spoken and written communication is also important.
Other important qualities include:
- Attention to detail
- Customer-service mindset
- Interest in building an IT career
- Professionalism
- Teamwork
- Reliability
- Good judgement
- Initiative
- Ability to remain calm under pressure
These requirements demonstrate that IT support is not purely technical. IT professionals also need to communicate effectively with people who may have limited technical knowledge.
What Will Successful Interns Gain?
The programme can provide valuable experience for someone beginning a career in technology.
According to the vacancy, interns can gain practical IT workplace experience in a corporate environment, technical troubleshooting skills and experience working directly with users.
The programme also provides exposure to:
- IT support processes
- Microsoft workplace technologies
- IT equipment management
- Asset management
- Customer service
- Professional communication
- Different areas within IT
Perhaps one of the most important benefits for a young job seeker is the opportunity to build experience that can strengthen a CV.
Mentorship and Professional Development
Interns will receive guidance and mentorship from experienced Desktop Support team members.
The programme also includes feedback on progress and a team environment where questions are welcomed.
For candidates entering the technology industry, mentorship can be extremely valuable. It provides an opportunity to learn how experienced professionals approach technical problems, communicate with users and follow corporate processes.
What Will the Company Expect From Interns?
Successful candidates are expected to work respectfully and professionally with others, take responsibility for their work and remain reliable and punctual.
They must also follow instructions and established processes, accept feedback and ask questions when they are unsure.
Because IT departments frequently handle sensitive company information, interns are also expected to protect confidential information and use company systems responsibly.
The vacancy also highlights initiative and the ability to remain calm under pressure.
Location and Duration
The IT Desk Support internship is located in the Kosmosdal Region and is an on-site programme.
The department is Information Technology – Desktop Support, with reporting lines to the IT Operations Manager / Desktop Support Manager. The programme duration is 12 months, starting on 1 February 2027.
Candidates should therefore ensure that they can meet the requirements associated with an on-site internship before applying.
How to Apply for the Sanlam/MiWay Internship
Applicants are required to submit their CV and qualification or latest academic record.
The application should also include a short note explaining why the candidate is interested in IT and highlighting any projects or practical experience they are proud of.
The closing date provided for the opportunity is:
16 October 2026
Applicants should avoid waiting until the final day to prepare their application. A clear CV, relevant academic information and a concise explanation of their interest in IT can help present their background professionally.
Why This Internship Could Be Valuable for IT Graduates
Finding your first job after completing an IT qualification can be challenging because many entry-level vacancies ask for previous experience.
An internship can help bridge that gap.
The MiWay IT Desk Support internship provides exposure to real users, real business processes and real workplace technology. Instead of learning only from textbooks or classroom assignments, interns can develop practical experience under the guidance of experienced IT professionals.
The programme can also help candidates determine which IT career path interests them most.
Someone who enjoys troubleshooting might pursue desktop or technical support. Another intern might become interested in systems administration, identity management, networking, IT operations or service management.
Frequently Asked Questions About Sanlam and MiWay Jobs
Is this a Sanlam internship?
The vacancy provided is for an IT Desk Support Intern at MiWay, a direct financial services company. The opportunity is therefore relevant to people searching for Sanlam-related financial services careers as well as MiWay jobs and internships.
Who can apply?
The opportunity is aimed at students and recent IT graduates starting their careers. A relevant NQF Level 6 qualification or higher in an IT-related field is required.
Is previous corporate IT experience required?
No. The vacancy states that previous corporate IT work experience is not required. Academic projects, personal IT projects, practical coursework, voluntary technical support or workplace-based learning can demonstrate relevant exposure.
How long is the internship?
The programme runs for 12 months, starting on 1 February 2027.
Where is the internship based?
The programme is based in the Kosmosdal Region and is on-site.
When is the closing date?
The stated application closing date is 16 October 2026.
What should applicants submit?
Applicants should include a CV, their qualification or latest academic record and a short note explaining their interest in IT and relevant projects or practical experience.
Final Thoughts on Sanlam Jobs and Internships
For South African students and graduates searching for Sanlam jobs, Sanlam careers, MiWay jobs, IT internships 2027, IT support internships or graduate opportunities, this IT Desk Support internship provides an opportunity to gain practical experience in a professional financial services environment.
The programme combines technical support, customer service, device management, user-account support, IT ticket management and exposure to modern workplace technologies.
It is especially relevant to candidates with qualifications in Information Technology, Information Systems, Computer Science, Networking, Computer Systems or End User Computing.
With the programme scheduled to start on 1 February 2027 and applications closing on 16 October 2026, eligible candidates should prepare their applications early and ensure that their CV clearly communicates their qualifications, technical interests, academic projects and practical IT experience.
For graduates hoping to establish a career in IT, the opportunity could provide an important first step from academic learning into the professional technology environment.
If you are looking for more South African internships, graduate jobs, learnerships, bursaries and entry-level career opportunities, keep checking GoIntern for the latest opportunities.
