Are you an experienced short-term insurance professional looking for a permanent job opportunity in East London? PSG Financial Services is currently recruiting for a Claims Administrator position based in Stewart Drive, East London, Eastern Cape. This is a permanent opportunity for an experienced insurance administration professional who has a strong background in personal lines claims, client service and insurance operations.
The position is advertised under reference number POS40627 and applications close on 29 September 2026. The successful candidate will become part of the PSG Financial Services team and will be responsible for managing insurance claims from initial registration through to finalisation, while providing professional client service and supporting advisers and the broader HUB operation.
For job seekers searching for PSG Financial Services jobs, Claims Administrator jobs in East London, insurance jobs in Eastern Cape, short-term insurance vacancies, claims processing jobs, insurance administration jobs, and permanent jobs in East London, this vacancy offers an opportunity to use existing industry experience in a structured professional environment.
Important: The vacancy information provided does not specify a salary. Applicants should confirm remuneration and benefits during the official recruitment process.
PSG Financial Services Claims Administrator Job Details
| Job Information | Details |
|---|---|
| Company | PSG Financial Services |
| Position | Claims Administrator |
| Reference Number | POS40627 |
| Job Type | Permanent |
| Category | Administration and Operations |
| Location | Stewart Drive, East London, Eastern Cape |
| Posted Date | 16 September 2026 |
| Closing Date | 29 September 2026 |
| Industry | Financial Services / Insurance |
| Experience Required | Minimum 5 years |
| Primary Focus | Personal Lines Claims |
| Job Level | Skilled / Junior Management and related levels |
About the PSG Financial Services Claims Administrator Vacancy
The Claims Administrator will play an important role in the administration and coordination of insurance claims. The position requires someone who understands the short-term insurance environment and can communicate effectively with clients, insurers, assessors, repairers, brokers, contractors and other service providers.
The successful applicant will manage claims throughout their lifecycle. This includes registering new claims, collecting supporting documentation, communicating with relevant stakeholders, monitoring outstanding matters and ensuring that claims are progressed towards finalisation.
The role also includes client-facing responsibilities, meaning candidates should be comfortable assisting clients in person, over the telephone and through other communication channels.
Although the position focuses primarily on personal lines claims, experience in commercial insurance claims will be advantageous.
What Does a Claims Administrator Do?
A Claims Administrator is responsible for ensuring that insurance claims are properly recorded, processed, monitored and communicated.
At PSG Financial Services, the successful candidate will be expected to manage claims from the initial notification through to the final outcome.
Some of the major responsibilities include:
- Registering new insurance claims accurately and promptly.
- Processing claims and ensuring that required information is obtained.
- Communicating with insurers and other parties involved in claims.
- Obtaining supporting documents from clients and service providers.
- Liaising with assessors, repairers, panel beaters, contractors and brokers.
- Keeping clients informed about the progress of their claims.
- Following up on outstanding claims.
- Monitoring delays and taking appropriate action.
- Communicating claim approvals and settlements.
- Explaining excesses and outstanding requirements to clients.
- Communicating claim repudiations where applicable.
- Escalating complicated or disputed claims to advisers.
- Maintaining accurate electronic records.
- Uploading supporting documentation according to company procedures.
- Preparing claims progress reports.
- Assisting with client complaints relating to claims.
This makes the role suitable for someone who combines insurance knowledge, administration skills, attention to detail and strong customer service abilities.
Personal Lines Insurance Experience Is Required
One of the most important requirements for this position is experience in personal lines insurance claims.
Applicants must have a minimum of five years’ experience in short-term insurance, specifically with claims involving personal lines insurance.
Personal lines insurance generally relates to insurance products designed for individuals and households. Claims can involve areas such as vehicles, property and other personal assets, depending on the specific insurance policy.
Because claims administration can involve sensitive financial and personal information, candidates need to be accurate, organised and professional when handling client matters.
PSG Claims Administrator Minimum Requirements
Applicants should carefully review the minimum requirements before applying.
Matric Certificate
Candidates must have a completed Matric Certificate.
Matric is listed as a minimum qualification for the Claims Administrator position.
RE 5 Certificate
An RE 5 Certificate is listed as advantageous.
While the vacancy does not list it as a compulsory minimum requirement, candidates who have completed the relevant regulatory examination may have an additional qualification relevant to the insurance environment.
NQF Level 4 Short-Term Insurance Qualification
A NQF Level 4 Short-Term Insurance Certificate with 150 credits is also listed as advantageous.
Candidates with relevant short-term insurance qualifications should ensure that their CV clearly reflects these credentials.
Work Experience Required
The vacancy requires a minimum of five years’ experience in short-term insurance, with specific experience dealing with personal lines claims.
This is an important distinction because the position is not presented as an entry-level insurance job.
The successful applicant is expected to understand the claims environment and be capable of managing claims with limited supervision.
Experience with the Tial system is also required.
Candidates should therefore make sure their CV clearly identifies their previous insurance experience, claims responsibilities and systems they have worked with.
Microsoft Office and Digital Skills
The Claims Administrator must also be comfortable working with common Microsoft applications.
The vacancy specifically requires proficiency in:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Microsoft SharePoint
Digital administration is an important part of modern insurance operations. Claims documentation, correspondence, reports and client records may need to be stored and managed electronically.
Strong computer skills can therefore help an administrator manage a high volume of documentation while maintaining accurate records.
Language Requirements
Applicants must be proficient in spoken and written English as well as at least one other official South African language.
Communication is an important part of the position because the Claims Administrator will interact with clients, insurers, advisers and service providers.
The ability to communicate information clearly and professionally can be particularly important when explaining claim requirements, outstanding documentation, settlements or other claim outcomes.
Client Service Responsibilities
The PSG Financial Services Claims Administrator position is not limited to back-office administration.
The successful candidate will also assist walk-in clients and provide general support with insurance enquiries.
Responsibilities include:
- Professionally receiving walk-in clients.
- Assisting clients with claim forms.
- Helping clients understand documentation requirements.
- Responding to general insurance enquiries.
- Handling incoming telephone enquiries.
- Providing clients with updates.
- Supporting advisers during client interactions.
- Ensuring a professional client experience.
Candidates should therefore have a strong customer service orientation and be able to remain calm and professional when dealing with difficult or frustrated clients.
Policy Administration Support
The successful candidate may also assist with general policy administration when required.
This can include supporting:
- Policy amendments.
- Endorsements.
- Insurer correspondence.
- Supporting documentation.
- General insurance transactions.
- Adviser administration.
This aspect of the role means that candidates can expect to work across different administrative functions depending on the operational needs of the HUB.
Operational HUB Support
In addition to claims administration, the successful applicant will provide broader operational support.
The responsibilities can include:
- General office administration.
- Document management.
- Maintaining electronic client files.
- Updating SharePoint records.
- Supporting the HUB during staff absences.
- Assisting during high-volume periods.
- Scheduling appointments.
- Managing client follow-ups.
- Participating in team meetings.
- Contributing to process improvement.
The role therefore requires someone who can adapt to changing priorities and support colleagues when operational demands increase.
Key Skills PSG Financial Services Is Looking For
The vacancy highlights several important competencies.
Strong Attention to Detail
Insurance claims involve documents, dates, policy information, correspondence and supporting evidence. Accuracy is therefore essential.
Excellent Communication
The Claims Administrator needs to communicate effectively with clients and various insurance stakeholders.
Organisation
Candidates must be able to manage multiple claims, deadlines, follow-ups and documentation simultaneously.
Problem-Solving
Claims can sometimes involve missing documents, delays, disputes or complicated circumstances. The ability to identify issues and escalate them appropriately is important.
Client Service
The successful applicant should be committed to providing professional and respectful service.
Follow-Up Skills
Claims administration requires consistent follow-up with insurers, assessors, repairers and clients.
Accountability
The position requires a high level of ownership over assigned responsibilities and claim administration tasks.
Teamwork
Although the administrator must be capable of working independently, the role also involves supporting advisers and the wider HUB team.
Resilience
Insurance claims can involve high volumes and challenging client situations. The vacancy therefore highlights resilience and the ability to work effectively in a busy client-service environment.
Commercial Insurance Experience Is Advantageous
Although the main focus of the position is personal lines claims, commercial insurance claims experience will be advantageous.
Candidates who have experience working with commercial clients or commercial claims should highlight this experience on their CV.
However, applicants should ensure that their CV accurately reflects their actual qualifications and experience.
PSG Financial Services Jobs in East London
For professionals looking for jobs in East London, this PSG Financial Services opportunity is based at Stewart Drive in East London, Eastern Cape.
East London is an important commercial centre in the Eastern Cape, with employment opportunities across financial services, insurance, administration, retail, manufacturing and other industries.
Candidates interested in this vacancy should consider the location and ensure that they are able to meet the requirements associated with working from the specified PSG Financial Services location.
PSG Commitment to Diversity and Employment Equity
The vacancy states that PSG is committed to transformation and embracing diversity.
The company identifies employment equity as a key goal in creating an inclusive workforce and indicates that preference will be given to applicants from designated groups.
The vacancy also encourages people with disabilities to apply.
Applicants should ensure that all information submitted during the recruitment process is accurate and complete.
How to Prepare for the PSG Claims Administrator Application
Before applying, candidates should prepare a professional and up-to-date CV.
Your CV should clearly highlight:
- Your Matric qualification.
- Short-term insurance experience.
- Personal lines claims experience.
- Total years of insurance experience.
- Experience using the Tial system.
- RE 5 qualification, if applicable.
- NQF Level 4 Short-Term Insurance qualification, if applicable.
- Microsoft Office skills.
- Client service experience.
- Claims administration responsibilities.
- Communication skills.
- Languages spoken.
- Previous experience with insurers, assessors and service providers.
Candidates with five or more years of relevant experience should make this easy for recruiters to identify.
PSG Financial Services Claims Administrator Closing Date
The closing date for the vacancy is:
29 September 2026
The position was posted on 16 September 2026, giving interested applicants a limited period to submit their applications.
Job seekers should avoid waiting until the final day. Preparing your CV and supporting information early can help you identify missing information before submitting your application.
How to Apply for the PSG Financial Services Claims Administrator Job
Candidates who meet the requirements should submit their application through the relevant online recruitment process.
When applying, make sure your information is accurate and that your CV clearly demonstrates your relevant short-term insurance and claims administration experience.
Before submitting your application, check that:
- You have completed Matric.
- You have at least five years’ short-term insurance experience.
- You have personal lines claims experience.
- You have experience with the Tial system.
- Your Microsoft Office skills are clearly indicated.
- Your CV contains accurate contact information.
- Your relevant insurance qualifications are listed.
- Your employment history is up to date.
- Your application is submitted before 29 September 2026.
Frequently Asked Questions About the PSG Claims Administrator Vacancy
Is the PSG Claims Administrator position permanent?
Yes. The vacancy is advertised as a permanent position.
Where is the position located?
The position is based at Stewart Drive, East London, Eastern Cape.
How much does the PSG Claims Administrator earn?
The salary is not specified in the vacancy information provided. Applicants should confirm the remuneration package during the official recruitment process.
How much experience is required?
Applicants need a minimum of five years’ experience in short-term insurance, specifically dealing with personal lines insurance claims.
Is RE 5 compulsory?
The vacancy lists an RE 5 Certificate as advantageous rather than as a minimum compulsory qualification.
Is commercial insurance experience required?
Commercial insurance claims experience is advantageous, while the primary focus of the role is personal lines claims.
What is the closing date?
The application closing date is 29 September 2026.
Final Thoughts
The PSG Financial Services Claims Administrator vacancy in East London is an opportunity for an experienced insurance professional interested in building or continuing a career in claims administration.
The permanent position focuses on personal lines insurance claims and requires at least five years of relevant short-term insurance experience. Candidates will be expected to manage claims from registration through to finalisation, communicate with insurers and service providers, maintain accurate documentation, assist clients and provide operational support to the HUB and advisers.
The vacancy also highlights important skills including customer service, communication, attention to detail, organisation, problem-solving, follow-up, accountability, teamwork and resilience.
Applicants must have a completed Matric Certificate, while an RE 5 Certificate and NQF Level 4 Short-Term Insurance Certificate are listed as advantageous. Experience with the Tial system and proficiency in Microsoft Outlook, Word, Excel, Teams and SharePoint are also important requirements.
For experienced professionals searching for PSG Financial Services careers, Claims Administrator jobs in East London, insurance jobs in Eastern Cape, short-term insurance jobs, personal lines claims jobs, claims administration vacancies, insurance administration jobs and permanent jobs in East London, this vacancy is worth considering if you meet the stated requirements.
Reference Number: POS40627
Position: Claims Administrator
Location: Stewart Drive, East London, Eastern Cape
Employment Type: Permanent
Closing Date: 29 September 2026
Make sure your CV clearly demonstrates your insurance claims experience and relevant qualifications before submitting your application.
