Sun International is hiring 8 permanent SunBet Call Centre Agents in Sandton. Check the Grade 12 requirements, experience, salary, skills and how to apply.
Sun International SunBet Call Centre Agent Jobs 2026: Requirements, Salary and How to Apply
Are you looking for call centre jobs in South Africa? Sun International has an exciting opportunity available for experienced customer service professionals who are interested in joining the SunBet contact centre team in Sandton, Gauteng.
Sun International is currently recruiting for Call Centre Agents: SunBet, with 8 permanent positions available. The opportunity is aimed at customer-focused individuals who can provide professional assistance to online sports betting customers while handling account, betting and technical queries.
For job seekers searching for Sun International jobs, SunBet jobs, call centre jobs in Sandton, customer service jobs, permanent jobs in Gauteng, gaming jobs in South Africa and Grade 12 jobs, this vacancy may be worth exploring.
The advertised position carries the Job Reference Number SI-712 and falls under the Customer Experience function within the gaming industry.
According to the vacancy information, the successful candidates will serve as an important first point of contact for SunBet customers, assisting with queries, supporting customers with their online betting accounts and helping create a seamless customer experience.
Sun International Call Centre Agent Job Overview
Here are the key details of the opportunity:
- Company: Sun International
- Position: Call Centre Agent: SunBet
- Job Reference: SI-712
- Location: Sandton, Gauteng
- Department: Mrk – Oth: Customer Experience
- Industry: Gaming
- Employment Type: Permanent
- Positions Available: 8
- Salary: Market Related
- Minimum Qualification: Grade 12
- Additional Qualification: 2/3-year Diploma in a related field
- Experience: 1–2 years’ experience in a call centre environment
The vacancy information provided does not specify a closing date. Applicants should therefore check the official Sun International vacancy listing for the latest application status and deadline before applying.
What Does a SunBet Call Centre Agent Do?
A SunBet Call Centre Agent is responsible for assisting customers and providing professional support through the SunBet contact centre.
The role is particularly important because the Call Centre Agent is described as the first point of contact for the SunBet business.
This means agents need to communicate professionally with customers, understand their concerns and provide accurate assistance in accordance with company policies and procedures.
The role involves answering inbound calls and supporting online sports betting customers.
Customers may contact the call centre for assistance with matters involving:
- Betting queries
- Customer accounts
- Technical problems
- Online sports betting
- Product-related questions
- General customer service
- Other SunBet-related queries
Call Centre Agents are expected to provide efficient assistance while maintaining a high standard of customer service.
The role also involves promoting responsible gaming and ensuring that customer interactions comply with company standards and policies.
SunBet Call Centre Jobs in Sandton
The position is based in Sandton, Gauteng, making this vacancy relevant to job seekers looking for call centre jobs in Sandton and Johannesburg.
Sandton is a major business and commercial area, with many organisations operating customer service, financial services, retail, hospitality and technology operations in the area.
For candidates with previous contact centre experience, the SunBet opportunity provides an opportunity to work within the gaming and online sports betting environment.
Applicants should consider the location carefully and ensure they can meet the practical requirements of working in Sandton.
Sun International Call Centre Agent Requirements
If you are interested in applying for this vacancy, it is important to understand the minimum requirements.
Grade 12
The advertised minimum qualification includes Grade 12.
This makes the opportunity relevant to job seekers who have completed secondary school and have subsequently gained relevant call centre experience.
Diploma in a Related Field
The vacancy also lists a 2/3-year Diploma in related fields.
Candidates who have completed a relevant diploma should include the qualification clearly on their CV.
Applicants should always check the official vacancy information to determine how their specific qualification relates to the position.
Call Centre Experience
Candidates are required to have 1–2 years’ experience in a call centre environment.
This is an important requirement because the role involves direct customer interaction, inbound calls, problem solving and telephone-based support.
Previous experience in customer service, contact centres, telecommunications, financial services, retail or another customer-facing environment may provide useful transferable skills, although candidates should compare their experience against the employer’s specific requirements.
Important Skills for the SunBet Call Centre Agent Position
Sun International has identified a number of behavioural and technical competencies for this position.
These competencies provide useful insight into what the company expects from successful candidates.
Problem-Solving Skills
Call centre agents regularly encounter customers with different questions and problems.
An effective agent needs to understand the issue, gather the necessary information and work towards an appropriate solution.
Problem-solving skills can therefore be particularly important in a customer experience role.
Listening and Information Gathering
The vacancy highlights collecting information, including listening and asking questions.
A customer may not always explain a problem clearly during the first part of a conversation.
The agent needs to listen carefully, ask relevant questions and establish what assistance is required.
Creating Positive Customer Experiences
Customer experience is central to the role.
Sun International is looking for individuals who can provide exceptional and professional customer service while helping customers navigate their SunBet experience.
Professional communication can contribute significantly to customer satisfaction.
Energy and Enthusiasm
The vacancy identifies acting with energy and enthusiasm as an important behavioural competency.
Call centre work can involve interacting with a large number of customers throughout a shift, requiring employees to maintain a professional and positive approach.
Relationship Building
The ability to build and develop relationships is another competency identified by Sun International.
Strong relationships can help create trust between customers and the organisation.
Responding With Urgency
Customers often contact call centres because they need assistance with a problem.
Agents therefore need to respond promptly and appropriately while still maintaining accuracy.
Conflict Handling
Customer service can sometimes involve difficult conversations.
The vacancy highlights conflict handling skills, meaning candidates should be able to remain professional when dealing with frustrated or dissatisfied customers.
Quality Assurance
The role also requires agents to focus on assuring quality.
This means customer interactions should be handled according to the required standards and procedures.
Following Procedures
Because the role operates within a regulated gaming and customer-service environment, following company procedures is an important part of the position.
Agents need to understand and apply relevant policies when assisting customers.
Technical Skills Required
In addition to behavioural competencies, the vacancy lists several technical and practical skills.
Product and Gaming Pricing Knowledge
Candidates should understand relevant product and gaming pricing structures.
Sports Betting Knowledge
Knowledge of sports betting and alternative gaming products is listed as a technical competency.
Applicants who already understand the sports betting environment may find this knowledge useful when assisting customers.
Microsoft Office Skills
The position requires proficiency in MS Office.
Candidates should therefore be comfortable using common computer applications and working with digital information.
Opera Suite
The vacancy also mentions working knowledge of the Opera suite.
Applicants with previous experience using relevant systems should highlight this on their CV where applicable.
Selling Skills
The position includes a selling component, meaning candidates should be comfortable communicating product information and engaging customers appropriately.
Listening Skills
Strong listening skills are essential for telephone-based customer service.
Agents need to understand what customers are saying before providing assistance.
Telephone Skills
Because the position involves inbound calls, professional telephone communication is an important part of the job.
Candidates should be comfortable communicating clearly, professionally and efficiently over the phone.
What Is the Salary for the SunBet Call Centre Agent Job?
The advertised salary for the SunBet Call Centre Agent position is:
Market Related
Sun International has not provided a specific salary amount in the vacancy information supplied.
This means applicants should not rely on unofficial salary figures circulating online.
Actual remuneration may depend on the employer’s compensation structure, the position, qualifications, skills and relevant experience.
Job seekers should refer to the official vacancy and recruitment process for accurate information about remuneration and employment benefits.
Eight SunBet Call Centre Positions Available
The vacancy states that there are 8 positions available.
Having multiple positions available can be relevant to job seekers who meet the minimum requirements and are interested in joining a customer experience team within the gaming industry.
However, applicants should remember that the number of positions available does not guarantee employment.
Candidates must still meet the requirements and successfully complete the employer’s recruitment and selection process.
Why Consider a Career in Customer Experience?
Customer experience is an important function in many industries, including banking, telecommunications, retail, hospitality, e-commerce and gaming.
Working in a contact centre can help professionals develop transferable skills such as:
- Communication
- Problem solving
- Customer service
- Conflict resolution
- Product knowledge
- Computer literacy
- Time management
- Telephone etiquette
- Sales
- Information gathering
- Teamwork
These skills can be valuable when developing a longer-term career in customer service, operations, sales or related business functions.
For candidates interested in the gaming industry, working with SunBet can also provide exposure to an online sports betting and gaming customer environment.
Responsible Gaming Is Part of the Role
An important aspect of the advertised position is the responsibility to promote responsible gaming.
SunBet operates within the gaming environment, and customer-facing employees need to understand the importance of responsible interaction with customers.
The vacancy specifically identifies responsible gaming as part of the Call Centre Agent’s responsibilities.
Applicants should therefore understand that this is not simply a conventional customer service position. It combines customer support with knowledge of betting products, gaming-related processes and company standards.
How to Prepare Your CV for a Sun International Job
If you are applying for the SunBet Call Centre Agent position, your CV should be clear, accurate and easy to read.
Make sure you highlight relevant information such as:
Contact Details
Include your current cellphone number and email address.
Education
Clearly list your Grade 12 qualification and any relevant diploma or additional qualifications.
Call Centre Experience
Because the vacancy requires 1–2 years of call centre experience, make sure your previous contact centre employment is clearly visible.
Include:
- Employer
- Job title
- Employment dates
- Main responsibilities
- Relevant achievements
Customer Service Skills
Highlight experience involving customer queries, complaints, account assistance and telephone support.
Computer Skills
Mention relevant computer skills, including Microsoft Office and any customer-service or contact-centre systems you have used.
Sports Betting or Gaming Knowledge
If you have relevant experience or knowledge of sports betting or gaming products, make sure this is accurately reflected in your CV.
Do not include skills or qualifications you do not have.
How to Apply for Sun International Jobs
Applicants interested in the SunBet Call Centre Agent position should use the official Sun International recruitment process.
When applying, make sure you select the correct position and reference number:
Job Reference Number: SI-712
Review the job requirements carefully before submitting your application.
Applicants should ensure that their personal information, qualifications and employment history are accurate.
It is also important to keep a copy of your submitted application and regularly monitor the contact details provided during the recruitment process.
For job seekers discovering this opportunity through GoIntern.co.za, the application information and vacancy link can be accessed through the relevant Sun International recruitment listing.
Sun International Recruitment and POPIA
The vacancy includes a Protection of Personal Information Act (POPIA) statement.
Applicants should understand that personal information submitted during the recruitment process may be processed for purposes related to recruitment and reference checks.
The employer states that reference checks will be completed and that applicants are considered to have consented to the processing of personal information as described in the relevant privacy statement when applying.
Candidates should therefore make sure that information provided on their CV and application is accurate.
Important Note About Application Feedback
The vacancy information supplied contains two different statements regarding unsuccessful applications.
One section says applicants who have not been contacted within one month after the closing date should consider their application unsuccessful.
Another statement says:
“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”
Because these timeframes differ in the supplied advertisement, applicants should rely on the latest official Sun International vacancy information for the applicable recruitment communication timeframe.
Sun International Employment Equity Commitment
Sun International states that it is committed to employment equity and encourages applications from suitably qualified candidates.
The company also states that only shortlisted candidates will be contacted.
Applicants should therefore ensure that they meet the advertised requirements and provide complete and accurate information in their applications.
Beware of Job Scams
Job seekers should always be careful when applying for vacancies online.
Legitimate employers should not require applicants to pay money simply to be considered for employment.
Avoid anyone claiming they can guarantee you a Sun International or SunBet job in exchange for payment.
Do not provide sensitive banking information to unknown individuals claiming to represent the company.
Always use the official recruitment process and verify suspicious communications before providing personal information.
Frequently Asked Questions About SunBet Call Centre Jobs
Is Sun International hiring Call Centre Agents?
Yes. The vacancy supplied for this article lists Call Centre Agents: SunBet in Sandton.
How many positions are available?
The advertisement lists 8 positions.
Is the SunBet Call Centre Agent position permanent?
Yes. The job type is listed as Permanent.
Where is the job located?
The vacancy is based in Sandton, Gauteng.
What qualification is required?
The minimum qualification listed is Grade 12, with a 2/3-year diploma in a related field also specified.
How much experience is required?
Candidates need 1–2 years’ experience in a call centre environment.
What is the salary?
The salary is listed as Market Related. No specific salary amount is provided in the vacancy information.
Is sports betting knowledge required?
The vacancy identifies sports betting and alternative gaming product knowledge as a technical competency.
What is the job reference number?
The reference number is SI-712.
Final Thoughts on Sun International SunBet Jobs 2026
The Sun International Call Centre Agent: SunBet vacancy offers an opportunity for experienced customer service professionals to join a permanent contact centre team in Sandton.
With 8 positions available, the role is aimed at candidates who have Grade 12, relevant diploma-level education where applicable, and 1–2 years of call centre experience.
Successful candidates will be expected to provide professional customer service, handle inbound calls, assist with betting, account and technical queries, promote responsible gaming and follow company policies and procedures.
The role also calls for strong communication, listening, problem-solving, conflict-handling and customer-service abilities, together with technical knowledge relating to sports betting, gaming products, MS Office and relevant systems.
The salary is market related, and applicants should consult the official vacancy for the latest remuneration and recruitment information.
For South Africans searching for Sun International jobs, SunBet jobs, call centre jobs in Sandton, customer service jobs, permanent jobs in Gauteng, gaming jobs and call centre vacancies, this opportunity is worth reviewing if you meet the advertised requirements.
If you are interested in this vacancy, prepare an updated CV, carefully review the job requirements and apply through the appropriate recruitment channel.
For more South African jobs, internships, learnerships, graduate programmes, bursaries and career opportunities, keep visiting GoIntern.co.za for the latest updates.
