Are you looking for Rand Mutual Assurance vacancies in 2026? Rand Mutual Assurance is currently inviting suitably qualified and experienced candidates to apply for a Junior Contact Centre Agent position based in Parktown, Johannesburg. The opportunity is ideal for candidates with a Grade 12/Matric qualification, customer service experience and an interest in working in the insurance and contact centre environment.
The Rand Mutual Assurance Junior Contact Centre Agent position is offered on a 6-month contract, with a salary of R8,500 per month. Candidates will be responsible for assisting customers through telephone and email communication, resolving queries, providing product and service information, assisting with claims and online services, and ensuring that customers receive professional and efficient service.
The closing date for this opportunity is 17 August 2026, making it important for interested applicants to submit their applications before the deadline.
If you are searching for call centre jobs in Johannesburg, customer service jobs in Gauteng, Parktown jobs, Matric jobs or Rand Mutual Assurance careers, this opportunity may be worth considering.
Rand Mutual Assurance Junior Contact Centre Agent Job Details
Below are the key details for the Rand Mutual Assurance Junior Contact Centre Agent vacancy:
- Company: Rand Mutual Assurance
- Position: Junior Contact Centre Agent
- Reference Number: RM-896
- Location: Parktown, Johannesburg
- Job Level: Junior
- Contract: 6-month contract
- Salary: R8,500 per month
- Qualification: Grade 12/Matric
- Experience: At least 1 year in a contact centre/customer service environment
- Closing Date: 17 August 2026
- Employment Equity: No
- Industry: Insurance and financial services
About the Junior Contact Centre Agent Position
The Junior Contact Centre Agent will report to the Team Leader: Contact Centre and will play an important role in supporting Rand Mutual Assurance clients.
The successful candidate will be expected to respond to customer enquiries received through telephone and email. This includes answering calls, responding to customer emails, following up on outstanding queries and ensuring that customer requests are processed accurately.
Customer service is at the centre of this position. The successful applicant must therefore be comfortable communicating with customers, gathering information, investigating queries and providing accurate information.
The position also requires employees to follow internal procedures, maintain service-level requirements and comply with applicable regulatory and compliance standards.
For people searching for entry-level customer service jobs in Johannesburg, this position could provide valuable experience in the insurance servicing environment.
What Will You Do as a Junior Contact Centre Agent?
The Junior Contact Centre Agent will perform a range of customer service and administrative duties.
1. Handle Customer Enquiries
One of the main responsibilities will be handling customer enquiries through telephone and email.
Duties will include:
- Answering incoming calls.
- Responding to customer emails.
- Following up on customer calls when necessary.
- Recording call information according to standard operating procedures.
- Completing call logs.
- Providing customers with reference numbers.
- Managing customer complaints.
- Providing accurate information about products and services.
- Verifying and authenticating customer information.
- Updating customer personal information.
- Researching information required to resolve customer enquiries.
Candidates applying for contact centre jobs should therefore have strong communication skills and the ability to remain professional when dealing with different types of customers.
2. Resolve and Escalate Customer Queries
Not every customer enquiry can be resolved by the contact centre agent. The successful candidate will need to identify queries that require further attention and escalate them to the appropriate department.
Responsibilities may include identifying priority issues, escalating complicated queries and routing calls to the appropriate resources.
Good judgement is important because the agent must understand when a query can be resolved directly and when it needs to be referred to another team.
3. Assist Customers With Online Systems
Technology will also form an important part of the position.
The Junior Contact Centre Agent will assist customers with system-related enquiries, including navigation problems, system errors and locked accounts.
The successful candidate may also assist customers with:
- Uploading documents.
- Password reset queries.
- Navigating online services.
- Registering for online services.
- Using the online portal.
- Submitting declarations of earnings.
- Completing relevant online applications.
This means applicants should be comfortable using computers and explaining basic online processes to customers.
4. Assist Customers With Claims
Another important responsibility involves assisting clients with electronic claims submissions.
The Junior Contact Centre Agent may assist customers in submitting claims electronically and completing the relevant application forms.
Accuracy will be particularly important when handling customer information and documents. Applicants should be comfortable working with information and following established procedures.
5. Maintain Customer Service Standards
Rand Mutual Assurance is looking for candidates who can deliver a consistent and professional customer experience.
The successful candidate will need to follow internal processes, schedules, workplans and service-level requirements.
This means the role is not simply about answering telephone calls. It requires the employee to manage customer interactions from beginning to end while ensuring that information is captured correctly and queries are dealt with efficiently.
Requirements for Rand Mutual Assurance Jobs 2026
Candidates interested in the Rand Mutual Assurance Junior Contact Centre Agent vacancy must meet the specified requirements.
Grade 12/Matric
A Grade 12 or Matric qualification is required for this position.
This makes the opportunity relevant to job seekers who have completed high school and have the required work experience.
However, applicants should remember that having Matric alone may not be enough because the vacancy also requires previous contact centre/customer service experience.
One Year Contact Centre Experience
Candidates must have approximately one year of experience working in a contact centre environment in a customer service role.
Applicants who have previously worked as contact centre agents, call centre consultants, customer service representatives or similar positions may find their experience relevant.
Insurance or Medical Aid Experience
Experience in a medical aid or insurance servicing environment is listed as an added advantage.
While this experience is not stated as a compulsory requirement, candidates who understand insurance-related customer service processes may have an advantage when applying.
Computer Literacy
Applicants should have intermediate computer skills, particularly with the Microsoft Office Suite.
Because the position involves emails, data capturing, customer records and online systems, candidates need to be comfortable working on a computer.
Customer Service Knowledge
A good understanding of customer service principles and practices is required.
The ideal candidate should understand how to communicate professionally with customers, handle complaints, gather information and work towards resolving customer problems.
Data Entry and Typing Skills
Data-entry experience and good typing skills are also required.
The role involves capturing customer information, completing call logs and documenting interactions. Accuracy is therefore important.
Contact Centre Technology
Applicants should have experience with contact centre telephony and technology.
This could include working with telephone systems, customer databases, call logging systems and other tools used in a contact centre environment.
Rand Mutual Assurance Salary
The advertised salary for the Junior Contact Centre Agent position is R8,500 per month.
The vacancy also states that Rand Mutual Assurance offers opportunities for personal and professional development, along with a competitive salary package and various benefits.
Applicants should always carefully review the official vacancy information and any employment documentation provided during the recruitment process for the full details of the remuneration package.
Where Is the Rand Mutual Assurance Job Located?
The position is based in Parktown, Johannesburg, Gauteng.
This makes the vacancy particularly relevant to candidates searching for:
- Parktown jobs.
- Johannesburg jobs.
- Gauteng vacancies.
- Call centre jobs in Johannesburg.
- Customer service jobs in Gauteng.
- Contact centre jobs.
- Insurance jobs in Johannesburg.
- Matric jobs in Johannesburg.
Candidates should make sure they can meet the requirements associated with working at the stated location before applying.
Why Consider a Career at Rand Mutual Assurance?
Rand Mutual Assurance is an established South African organisation with a long history in the insurance sector.
The vacancy highlights the company’s long-standing presence and indicates that employees can benefit from opportunities for professional and personal development.
For someone building a career in customer service, contact centres or insurance administration, a role such as Junior Contact Centre Agent can provide useful workplace exposure.
Contact centre positions can also help employees develop transferable skills such as communication, problem-solving, data capturing, complaint handling, customer relationship management and digital administration.
Who Should Apply?
The vacancy may be suitable for candidates who have:
- A Grade 12/Matric qualification.
- At least one year of contact centre experience.
- Customer service experience.
- Good communication skills.
- Good typing and data-entry abilities.
- Intermediate Microsoft Office skills.
- Experience using contact centre technology.
- An interest in insurance or financial services.
- The ability to work according to procedures.
- Good problem-solving abilities.
- A professional approach to customer interactions.
Candidates with medical aid or insurance servicing experience may also have an added advantage.
How to Apply for Rand Mutual Assurance Jobs
Applicants interested in the Rand Mutual Assurance Junior Contact Centre Agent vacancy should ensure that they submit their applications through the appropriate recruitment process before the closing date.
When applying for jobs, candidates should make sure their CV is updated and clearly highlights relevant contact centre, customer service, computer, data-entry and administrative experience.
Your CV should clearly show:
- Your Grade 12/Matric qualification.
- Your contact centre experience.
- Customer service experience.
- Computer and Microsoft Office skills.
- Data-entry experience.
- Relevant insurance or medical aid experience, if applicable.
- Contact centre technology experience.
- Previous employment history.
Make sure all information on your CV is accurate and easy for recruiters to understand.
Rand Mutual Assurance Vacancy Closing Date
The closing date for the Junior Contact Centre Agent vacancy is 17 August 2026.
Job seekers are encouraged not to wait until the final day to apply. Recruitment processes can be competitive, and applications submitted after the closing date may not be considered.
The employer has indicated that shortlisting will begin once the advert’s due date has been reached.
Applicants should also note that the recruitment process may take time depending on how far candidates progress and the availability of managers involved in the recruitment process.
If an applicant does not receive a response within 21 days, the vacancy information states that they should consider their application unsuccessful.
Important Employment Equity Information
Rand Mutual Assurance states that its recruitment process is aligned with its employment equity plan and goals.
Preference may be given, but is not limited to, candidates from under-represented designated groups.
Applicants should therefore carefully review the full vacancy information and ensure that they meet the stated requirements before submitting an application.
Tips for Applying for Contact Centre Jobs in South Africa
Competition for call centre jobs and customer service jobs in South Africa can be high. Applicants can improve their chances by preparing properly.
Keep Your CV Professional
Your CV should be easy to read and preferably tailored to the specific vacancy.
For a Junior Contact Centre Agent position, highlight customer service, telephone support, email communication, complaint handling, data capturing and computer skills.
Highlight Measurable Experience
Instead of simply saying that you worked in customer service, explain what you actually did.
For example, your CV can highlight experience handling customer calls, responding to emails, resolving complaints, capturing customer information or meeting service-level requirements.
Prepare for Contact Centre Interviews
Candidates should be prepared to answer questions about customer service, difficult customers, complaints, telephone etiquette and problem-solving.
You may also be asked how you would handle a customer who is unhappy or how you would ensure that confidential customer information is protected.
Check Your Contact Details
Make sure your telephone number and email address are correct.
Recruiters need to be able to contact you if you are shortlisted.
Rand Mutual Assurance Junior Contact Centre Agent – Frequently Asked Questions
What is the Rand Mutual Assurance Junior Contact Centre Agent salary?
The advertised salary is R8,500 per month.
Where is the job located?
The position is based in Parktown, Johannesburg, Gauteng.
What qualification is required?
A Grade 12/Matric qualification is required.
How much experience is required?
The vacancy requires one year of contact centre experience in a customer service role.
Is insurance experience required?
Experience in a medical aid or insurance servicing environment is listed as an added advantage.
Is this a remote job?
The vacancy lists the location as Parktown, so applicants should review the employer’s application information for the applicable working arrangements.
When does the vacancy close?
The closing date is 17 August 2026.
What is the reference number?
The reference number is RM-896.
Final Thoughts
The Rand Mutual Assurance Junior Contact Centre Agent vacancy provides an opportunity for experienced customer service and contact centre candidates who want to develop their careers in the insurance environment.
With a salary of R8,500 per month, a Parktown location and requirements centred around Matric, customer service experience, computer literacy and contact centre skills, this vacancy could attract many job seekers looking for Johannesburg jobs, Gauteng jobs, call centre jobs and customer service vacancies.
Applicants should carefully review the requirements and make sure their CV demonstrates relevant experience before applying.
Remember that the closing date is 17 August 2026. Do not wait until the last minute to prepare your application.
Looking for More Jobs?
If you are actively searching for South African vacancies, call centre jobs, customer service jobs, internships, learnerships, graduate programmes, government jobs, entry-level jobs and other career opportunities, keep checking GoIntern.co.za for the latest opportunities.
Job seekers are encouraged to verify all vacancy information and follow the employer’s official recruitment process when submitting applications.
Rand Mutual Assurance Junior Contact Centre Agent
Reference: RM-896
Location: Parktown, Johannesburg
Salary: R8,500 per month
Contract: 6 months
Minimum qualification: Grade 12/Matric
Experience: 1 year contact centre/customer service experience
Closing date: 17 August 2026
