Apply for the latest DSV Customer Service Agent, Contract Logistics vacancy in Sandton, Johannesburg. Learn about the requirements, duties, qualifications, and how to apply for this exciting logistics job opportunity.
Are you searching for DSV jobs, Customer Service Agent jobs in Johannesburg, or logistics vacancies in South Africa? DSV has announced an exciting full-time Customer Service Agent, Contract Logistics opportunity based in Meadowview, Sandton, Johannesburg.
This is an excellent opportunity for candidates with customer service experience who are passionate about logistics, administration, and delivering exceptional customer support. If you have experience working in a contact centre or customer service environment and want to join one of the world’s leading logistics companies, this could be the perfect career opportunity.
In this guide, you’ll learn everything you need to know about the DSV Customer Service Agent vacancy, including job requirements, responsibilities, skills needed, benefits, and how to apply.
DSV Customer Service Agent Vacancy Overview
| Job Details | Information |
|---|---|
| Company | DSV |
| Position | Customer Service Agent, Contract Logistics |
| Job Type | Full-Time |
| Location | Meadowview, Sandton, Johannesburg |
| Industry | Transport & Logistics |
| Department | Contract Logistics |
| Experience | Contact Centre / Customer Service |
| Qualification | Grade 12 (Tertiary qualification advantageous) |
About DSV
DSV is one of the world’s largest transport and logistics companies, operating in more than 90 countries with nearly 150,000 employees worldwide.
The company specializes in:
- Road Freight
- Air Freight
- Sea Freight
- Contract Logistics
- Supply Chain Solutions
- Warehousing
- Distribution
- Customs Services
- Global Logistics Management
DSV is known for providing innovative logistics solutions while investing heavily in employee development, diversity, technology, and customer satisfaction.
Working at DSV means becoming part of a globally respected company where employees have opportunities for long-term career growth.
Why Work at DSV?
Thousands of South Africans aspire to work for DSV because the company offers:
- Stable employment
- Career development opportunities
- International exposure
- Professional working environment
- Inclusive workplace culture
- Employee training
- Growth opportunities across multiple countries
- Global networking opportunities
- Modern logistics systems
- Competitive employee benefits
If you’re looking to build a long-term career in logistics and customer service, DSV is an excellent employer.
About the Customer Service Agent Position
The Customer Service Agent plays a critical role in ensuring customer satisfaction by managing customer orders, handling enquiries, processing returns, and maintaining excellent communication with clients.
The successful candidate will work closely with customers, warehouse teams, and internal departments to ensure that orders are captured accurately and processed according to company procedures.
This role requires someone who is detail-oriented, organised, professional, and capable of handling customer requests efficiently.
Main Purpose of the Job
The primary responsibility of this role is to:
- Capture customer orders
- Process customer returns
- Respond to customer queries
- Provide professional customer support
- Ensure accurate order processing
- Maintain service levels according to company standards
The successful applicant will be expected to deliver excellent customer experiences through telephone and email communication.
DSV Customer Service Agent Duties
Your daily responsibilities may include:
- Capturing customer orders on the Delta system
- Processing customer returns
- Applying company order processing rules
- Handling Section 21 orders
- Responding to customer emails
- Answering customer telephone enquiries
- Resolving order-related issues
- Maintaining accurate customer records
- Following Standard Operating Procedures (SOPs)
- Meeting Service Level Agreements (SLAs)
- Liaising with warehouse teams
- Escalating complex customer issues
- Ensuring accurate order information
- Updating customer accounts
- Providing professional customer service
Attention to detail is essential because order accuracy directly affects customer satisfaction.
Minimum Requirements
Applicants should have:
- Grade 12 (Matric)
- Experience working in a customer service environment
- Contact Centre experience
- Excellent communication skills
- Good telephone etiquette
- Professional email writing skills
- Strong organisational skills
- High level of accuracy
- Ability to multitask
- Problem-solving ability
- Good interpersonal skills
Computer Skills Required
Candidates should possess intermediate computer literacy, including:
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Email communication
- Data capturing
- General computer skills
Experience using logistics systems will be beneficial.
Advantageous Qualifications
While not mandatory, the following will strengthen your application:
- Tertiary qualification
- Delta system knowledge
- Logistics experience
- Supply Chain qualification
- Customer Service certification
- Contact Centre qualification
Skills That Will Help You Succeed
Successful Customer Service Agents typically possess:
Excellent Communication
You’ll interact with customers daily via telephone and email.
Customer Service Skills
Providing outstanding customer support is central to this role.
Attention to Detail
Accurate order processing is critical.
Time Management
Managing multiple orders and enquiries simultaneously.
Problem Solving
Finding solutions quickly for customer issues.
Teamwork
Working closely with warehouse and logistics teams.
Computer Literacy
Comfort using Microsoft Office and logistics systems.
Why This Position Is a Great Opportunity
This vacancy offers excellent career development because you’ll gain experience in:
- Logistics
- Supply Chain Management
- Customer Relationship Management
- Order Processing
- Warehouse Operations
- Distribution
- Inventory Management
- Client Services
These skills are highly valuable within South Africa’s logistics industry.
Career Growth at DSV
Joining DSV opens the door to many future opportunities, including:
- Customer Service Team Leader
- Logistics Coordinator
- Operations Administrator
- Warehouse Supervisor
- Distribution Planner
- Inventory Controller
- Transport Planner
- Client Relationship Manager
- Supply Chain Coordinator
- Operations Manager
Because DSV operates globally, high-performing employees may also have opportunities to work internationally.
Tips to Improve Your Application
To improve your chances of getting shortlisted:
- Update your CV with recent customer service experience.
- Highlight contact centre or service desk experience.
- Mention your Microsoft Office skills.
- Include examples of delivering excellent customer service.
- Proofread your CV for spelling and grammar.
- Use a professional email address.
- Ensure your contact details are correct.
- Emphasise your attention to detail and communication skills.
Who Should Apply?
This opportunity is ideal for:
- Customer Service Agents
- Contact Centre Agents
- Call Centre Consultants
- Logistics Administrators
- Supply Chain Graduates
- Office Administrators
- Warehouse Administrators
- Retail Customer Service Professionals
- Recent graduates with customer service experience
- Individuals seeking logistics careers
Why Logistics Is a Growing Career in South Africa
The logistics industry continues to expand due to:
- Growth in e-commerce
- Increased online shopping
- Supply chain innovation
- International trade
- Warehouse automation
- Distribution network expansion
Companies like DSV require skilled customer service professionals to ensure customers receive efficient and reliable service.
Application Process
Interested applicants should prepare the following:
- Updated CV
- Certified copy of ID
- Certified Matric certificate
- Relevant qualifications (if applicable)
- Supporting documents requested by DSV
Applications should be SUBMIT YOUR APPLICATION HERE. Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not receive feedback within four weeks after applying, consider your application unsuccessful.
Final Thoughts
The DSV Customer Service Agent, Contract Logistics vacancy in Meadowview, Sandton is an excellent opportunity for individuals who enjoy helping customers, solving problems, and working in a fast-paced logistics environment. Whether you already have contact centre experience or are looking to grow your career in supply chain and logistics, this role provides valuable exposure with one of the world’s leading logistics companies.
If you meet the minimum requirements, prepare a professional CV and submit your application as soon as possible. Opportunities with global employers like DSV are highly competitive, so applying early can improve your chances.
Frequently Asked Questions (FAQs)
1. Where is the DSV Customer Service Agent job located?
The position is based in Meadowview, Sandton, Johannesburg, South Africa.
2. Is previous customer service experience required?
Yes. Applicants should have experience in a contact centre support or customer service environment (excluding outbound sales).
3. Is a tertiary qualification required?
No. It is not mandatory, but a tertiary qualification is considered an added advantage.
4. What computer skills are required?
Candidates should have intermediate knowledge of Microsoft Outlook, Excel, and Word.
5. What are the main duties of the role?
The role involves capturing customer orders and returns, processing special requirements, responding to customer queries via email and telephone, and ensuring all requests are handled according to DSV’s standard operating procedures and service level agreements.
