Apply for the RCL Foods Call Center Agent vacancy 2026 in Boksburg, Gauteng. Permanent customer service job for Matric candidates. View requirements, duties, salary expectations, and how to apply online.
Are you looking for Call Centre jobs in Gauteng, customer service vacancies, or permanent jobs in South Africa? Here’s an exciting opportunity for motivated individuals with customer service experience.
Siqalo Foods, part of the RCL Foods Group, is recruiting a Call Center Agent for its Spread Division based in Boksburg, Gauteng. This is a permanent employment opportunity ideal for candidates who enjoy helping customers, processing sales orders, resolving delivery queries, and working in a fast-paced call centre environment.
If you have Grade 12, a customer service qualification, and at least one year of call centre experience, this could be the perfect career move.
Applications close on 19 July 2026.
RCL Foods Call Center Agent Vacancy Overview
| Job Details | Information |
|---|---|
| Company | Siqalo Foods (RCL Foods Group) |
| Position | Call Center Agent |
| Reference Number | RCL260709-1 |
| Job Type | Permanent |
| Division | Spread Division |
| Location | Boksburg, Gauteng |
| Closing Date | 19 July 2026 |
| Industry | Customer Service |
| Employment Equity | Preference given to designated groups and persons with disabilities |
About RCL Foods
RCL Foods is one of South Africa’s leading food manufacturers and suppliers, producing trusted household brands across various food categories.
Siqalo Foods, a division of RCL Foods, specializes in spreads and related food products supplied to retailers nationwide.
Working at RCL Foods provides employees with:
- Stable permanent employment
- Career development opportunities
- Professional training
- Inclusive workplace culture
- Opportunity to work with one of South Africa’s top food companies
The company encourages applications from persons with disabilities and individuals from designated employment equity groups.
Purpose of the Call Center Agent Role
The successful candidate will provide exceptional customer service while processing inbound and outbound sales orders.
The role focuses on ensuring customers receive accurate information regarding:
- Product availability
- Delivery schedules
- Sales orders
- Quality complaints
- Depot queries
- Stock availability
- Product enquiries
This position plays an important role in maintaining customer satisfaction while supporting the sales and logistics teams.
Minimum Requirements
To qualify, applicants must have:
- Grade 12 (Matric)
- NQF Level 4 or equivalent qualification
- NC(V) Level 4 qualification (where applicable)
- NQF Level 5 Higher Certificate in:
- Customer Service
- Sales
- Marketing
- Minimum one year Call Centre experience
Candidates with previous experience in customer care, order processing or customer support will have an advantage.
Main Duties and Responsibilities
The successful applicant will perform several important responsibilities.
1. Process Sales Orders
Daily responsibilities include:
- Capturing customer orders accurately
- Confirming every order with customers
- Processing inbound sales orders
- Processing outbound sales orders
- Updating order information
- Handling add-on orders
- Processing JIT products
- Meeting order cut-off times
Accuracy is essential to ensure customers receive the correct products on time.
2. Customer Service
The Call Center Agent will assist customers by handling enquiries relating to:
- Delivery times
- Product quality
- Product information
- Stock shortages
- Delivery delays
- Depot enquiries
- Order amendments
- Customer complaints
Excellent customer service skills are essential for this role.
3. CRM Administration
Daily administrative tasks include:
- Updating CRM records
- Recording customer interactions
- Maintaining customer databases
- Filing documentation
- Managing pickup slips
- Updating customer activities
- Completing reports
Attention to detail is highly important.
4. Communication
Successful candidates will communicate with:
- Depot staff
- Planning teams
- Customer representatives
- Sales teams
- Logistics departments
- Customer Care Facilitator
Strong communication ensures deliveries happen efficiently.
5. Teamwork
Employees are expected to:
- Meet deadlines
- Support colleagues
- Achieve productivity targets
- Participate in training
- Demonstrate accountability
- Assist in problem solving
- Contribute to continuous improvement
Teamwork is one of the company’s core values.
Key Performance Indicators (KPIs)
Performance will be measured according to:
- Sales order accuracy
- Number of calls handled
- Customer satisfaction
- Problem resolution
- SLA compliance
- Productivity
- Quality of customer service
Meeting these KPIs helps ensure excellent service delivery.
Skills Required
Successful applicants should possess:
- Excellent communication skills
- Computer literacy
- Customer service skills
- Telephone etiquette
- Time management
- Attention to detail
- Problem-solving abilities
- Ability to multitask
- Professional attitude
- Teamwork skills
Why Work at RCL Foods?
Working at RCL Foods comes with numerous advantages.
Permanent Employment
Unlike contract positions, this is a permanent role offering long-term career stability.
Career Growth
Employees have access to training programmes and internal career development opportunities.
Inclusive Workplace
RCL Foods promotes diversity and encourages applications from persons with disabilities.
National Brand
Working for one of South Africa’s largest food manufacturers strengthens your professional experience.
Who Should Apply?
This opportunity is suitable for:
- Matric graduates
- Customer service professionals
- Call Centre Agents
- Sales Administrators
- Customer Care Consultants
- Retail customer service staff
- Contact Centre Operators
If you enjoy interacting with customers and solving problems, this position could be ideal for you.
Documents You May Need
Prepare the following before applying:
- Updated CV
- Certified ID copy
- Certified Matric Certificate
- Higher Certificate (if applicable)
- Supporting qualifications
- Contactable references
Ensure your CV highlights your call centre experience, customer service achievements, and computer skills.
Tips for a Successful Application
Improve your chances by:
- Updating your CV with relevant experience.
- Highlighting customer service achievements.
- Including CRM software experience.
- Demonstrating communication skills.
- Mentioning sales order processing experience.
- Proofreading your application before submission.
- Applying before the closing date.
Why This Vacancy Is Popular
Call Centre jobs remain among the most sought-after employment opportunities in South Africa because they:
- Require relatively accessible qualifications.
- Offer permanent employment.
- Provide valuable customer service experience.
- Create opportunities for promotion.
- Build transferable professional skills.
RCL Foods is a respected employer, making this vacancy highly competitive.
How to Apply for the RCL Foods Call Center Agent Vacancy 2026
Interested candidates should submit their applications online before the closing date of 19 July 2026.
Apply online through: SUBMIT YOUR APPLICATION HERE
Applicants are encouraged to apply as early as possible because late applications may not be considered.
Frequently Asked Questions (FAQs)
When is the closing date?
The closing date is 19 July 2026.
Is this a permanent job?
Yes. This is a permanent position.
Where is the job located?
The position is based in Boksburg, Gauteng.
What qualification is required?
Applicants need:
- Grade 12
- NQF Level 4 qualification or equivalent
- NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing
How much experience is needed?
At least one year of Call Centre experience is required.
Can persons with disabilities apply?
Yes. Siqalo Foods encourages applications from persons with disabilities.
Final Thoughts
The RCL Foods Call Center Agent Vacancy 2026 presents an excellent opportunity for experienced customer service professionals looking to secure a permanent job in Gauteng. If you have strong communication skills, enjoy assisting customers, and can thrive in a fast-paced environment, this role offers long-term career growth with one of South Africa’s leading food companies.
With a competitive work environment, career development opportunities, and a commitment to inclusion, this vacancy is expected to attract many applicants. Submit your application before 19 July 2026 to avoid missing out.
