Are you an organised, detail-oriented professional with strong administrative skills? Tracker Connect (Pty) Ltd is currently recruiting for a Call Centre Administrator to join their Customer Experience Department at the Head Office in Johannesburg, Gauteng. This permanent opportunity is ideal for candidates with administration or secretarial qualifications who thrive in fast-paced call centre environments.
In this detailed guide by GoIntern.co.za, we cover everything you need to know about the Tracker Call Centre Administrator vacancy, including job responsibilities, minimum requirements, skills, company culture, benefits, and how to apply before the closing date.
🔍 Job Overview: Tracker Call Centre Administrator
- Job Title: Call Centre Administrator
- Company: Tracker Connect (Pty) Ltd
- Listing Reference: track_001540
- Industry: IT & Internet
- Job Category: Call Centre and Telesales
- Contract Type: Permanent
- Salary: Market Related
- EE Position: Yes
- Location: Gauteng (Johannesburg – Head Office)
- Closing Date: 31 December 2025
This role is primarily administrative and plays a critical role in ensuring the smooth daily operations of the Tracker Call Centre.
🏢 About Tracker Connect
Tracker Connect is one of South Africa’s leading vehicle tracking and telematics companies, known for innovation, customer service excellence, and a strong commitment to workplace transformation. Joining Tracker means becoming part of a professional, performance-driven organisation that values people, accountability, and excellence.
🧑💼 About the Role
The Call Centre Administrator will provide administrative and operational support to the Customer Experience Department. The role requires a proactive individual who can manage multiple responsibilities, support call centre staff and management, and ensure that processes run efficiently.
This is an excellent opportunity for candidates who enjoy administration, coordination, and working behind the scenes to support large teams.
✅ Key Responsibilities and Duties
The successful candidate will be responsible for a wide range of administrative and coordination tasks, including but not limited to:
📦 Courier & Procurement Administration
- Managing the courier process at Head Office
- Compiling weigh-bills for the Finance department
- Submitting courier purchase orders timeously
- Receiving, quality checking, and distributing parcels daily
- Ordering office supplies and managing vendor payments
- Loading purchase orders for managers when required
- Obtaining quotes for ad-hoc requests within 24 hours
💳 Finance & Record Management
- Reconciling credit card spending
- Keeping accurate records of payments and critical financial information
- Managing and tracking incentive budgets per department
🎁 Incentives, Rewards & Engagement
- Managing and issuing approved incentives via the electronic rewards programme
- Driving, organising, and executing monthly Rewards & Recognition events
- Coordinating monthly new employee welcome initiatives
- Setting up new employee engagement sessions with Executives
🗂️ Administration & Office Support
- Minute taking and distribution as required
- Compiling and maintaining documents
- Updating call centre organograms monthly
- Managing email groups and internal communications
- Ordering beverages and managing walk-in client refreshments
- Filing and record keeping (digital and physical)
📅 Calendar, Communication & Projects
- Calendar management, including scheduling meetings and appointments
- Handling emails and calls professionally
- Drafting reports, presentations, and correspondence
- Coordinating and driving call centre communication and projects proactively
- Standing in as back-up to Executive PAs when required
🎓 Minimum Requirements
To be considered for the Tracker Call Centre Administrator position, candidates must meet the following requirements:
- Matric (Grade 12)
- Certificate in Administration or Secretarial Studies
- Proficiency in Microsoft Excel, PowerPoint, and Word
Candidates with strong administrative backgrounds and call centre exposure will have a competitive advantage.
🧠 Behavioural Competencies
Tracker is looking for candidates who demonstrate the following behavioural competencies:
- Initiative and pro-activeness
- Creativity and problem-solving ability
- Results-driven mindset
- Persistence and resilience
- Conflict management skills
- Strong customer focus
- Good written and verbal communication skills
- Self-starter attitude
- High level of attention to detail
🌟 Fit to Tracker Culture
Successful candidates must align with Tracker’s core values:
- Care – Showing genuine concern for customers and colleagues
- Accountability – Taking ownership of tasks and outcomes
- Respect – Treating everyone with dignity and professionalism
- Excellence – Striving for high standards in everything you do
Cultural fit is a key factor in the selection process.
💰 Salary and Benefits
- Salary: Market-related (based on experience and qualifications)
- Benefits Include:
- Medical Aid
- Provident Fund
This permanent role offers stability, growth opportunities, and long-term career development within a leading organisation.
📝 How to Apply for the Tracker Call Centre Administrator Job
Interested candidates must apply online before 31 December 2025 using the correct listing reference (track_001540).
⚠️ Important Notice: If you have not heard from Tracker within three weeks after the closing date, please consider your application unsuccessful.
Tracker Connect (Pty) Ltd is committed to employment equity and transformation in the workplace.
📄 Application Tips to Improve Your Chances
To stand out from other applicants:
- Tailor your CV to highlight administration and call centre support experience
- Clearly list your Microsoft Office proficiency
- Demonstrate strong organisational and multitasking abilities
- Highlight experience with procurement, finance admin, or executive support
- Ensure your CV is neat, professional, and error-free
🔎 Why This Job Is Worth Applying For
The Tracker Call Centre Administrator role offers:
- Permanent employment with a reputable South African company
- Exposure to call centre operations and executive-level support
- Opportunities to grow within the Customer Experience and admin space
- Competitive benefits and a professional working environment
If you are organised, proactive, and passionate about administration, this opportunity could be the perfect next step in your career.
📢 Final Thoughts
The Call Centre Administrator vacancy at Tracker Connect (Pty) Ltd is an excellent opportunity for candidates seeking stable, long-term employment in Gauteng. With a strong focus on administration, coordination, and team support, this role is ideal for detail-oriented professionals who want to make an impact behind the scenes.
👉 For more latest jobs, internships, learnerships, and career advice in South Africa, visit GoIntern.co.za regularly and stay ahead of the competition.
Leave a Reply