Supervisor Job At Shoe City (Canal Walk, Western Cape)

Looking for a Supervisor job in Canal Walk, Cape Town? Here’s the complete 2025 guide to apply for the Shoe City Supervisor position. Learn about requirements, duties, salary, and the step-by-step application process.

📌 Introduction

Are you passionate about retail, leadership, and customer service? Shoe City is offering an exciting opportunity for a Supervisor position at Canal Walk in the Western Cape. This role is perfect for retail professionals who are ready to step into a leadership role and help manage one of South Africa’s most trusted footwear retail brands.

In this detailed guide, we’ll cover:

What Shoe City is all about
Details of the Supervisor position
Qualifications, skills, and experience required
Key responsibilities of the role
Salary expectations in South Africa for retail supervisors
Step-by-step guide to apply before the closing date (7 October 2025)
Pro tips to stand out and boost your chances

🏢 About Shoe City

Shoe City is a leading footwear retailer in Southern Africa and part of the Pepkor group, which owns some of the most successful retail brands in South Africa. Shoe City’s mission is to provide stylish, comfortable, and durable shoes at affordable prices for the whole family.

With its wide footprint and focus on quality, Shoe City plays a vital role in South Africa’s retail sector, offering exciting career opportunities for those passionate about retail and customer service.

The Supervisor role at Shoe City’s Canal Walk branch is a crucial position that supports the Store Manager in driving sales, managing stock, controlling expenses, and leading a retail team to success.

📝 Job Overview

Job Title: Supervisor
Reference Number: PSP250930-6
Department: Operations – Stores
Brand: Shoe City
Location: Canal Walk, Cape Town (Western Cape)
Contract Type: Contract
Closing Date: 7 October 2025
Reporting To: Store Manager

The Supervisor is expected to assist the Store Manager in achieving sales targets, controlling stock, and ensuring that all store operations run smoothly.

🎓 Minimum Qualifications

To apply for the Supervisor role, candidates must meet the following requirements:

Matric certificate (Grade 12) or equivalent (essential).
Further qualifications in Retail Management, Business Administration, or a related field will be advantageous.

💡 Knowledge, Skills, and Experience

Candidates applying for this role should possess the following skills and experience:

2 – 4 years retail experience as a Shop Assistant.
At least 1 year of supervisory experience in retail (advantageous).
Computer literacy (MS Office, Google Workspace preferred).
Strong merchandise management and stock control skills.
Knowledge of financial controls and retail expense management.
Customer service focus with the ability to engage clients.
High energy and self-starter mindset.
Leadership ability to motivate and guide a retail team.
Excellent communication skills in English (a second South African language is advantageous).

📋 Key Responsibilities

As a Supervisor at Shoe City Canal Walk, you will be expected to:

Sales and Profitability
- Assist the Store Manager in achieving and exceeding sales targets.
- Actively drive customer service and in-store promotions.
Merchandise Management
- Ensure the store meets high merchandising standards.
- Support stock display, product replenishment, and promotions.
Stock Control & Loss Prevention
- Monitor stock levels and ensure adherence to company policies.
- Minimize stock losses through regular checks and security measures.
Financial Support
- Assist with financial execution and store expense control.
- Support in managing budgets and operational costs.
Administration
- Handle daily, weekly, and monthly reporting as required.
- Ensure accurate and timely flow of management information.
Human Resources & Team Leadership
- Provide leadership and motivation to team members.
- Assist in HR duties, including scheduling, training, and performance monitoring.
- Maintain high store standards through effective supervision.

💵 Salary Expectations

While Shoe City has not publicly listed the exact salary for this role, retail supervisors in South Africa typically earn between R9 000 – R15 000 per month, depending on experience, location, and company policies.

In addition to the basic salary, employees often receive:

Staff discounts on footwear and accessories
Performance incentives based on store targets
Opportunities for career growth within the Pepkor group

🌟 Why Apply for This Role?

This opportunity at Shoe City Canal Walk offers:

A chance to develop leadership experience in retail
Work in one of South Africa’s busiest shopping centres (Canal Walk)
Career growth potential within Pepkor’s wide network of brands
Exposure to retail management, merchandising, and operations
A dynamic, team-focused work environment

✅ Step-by-Step Application Guide

Here’s how to apply for the Supervisor role at Shoe City:

1. Prepare Your Application Documents

You’ll need:

An updated CV highlighting retail and leadership experience.
Certified copy of your Matric certificate.
A well-written cover letter explaining why you’re a good fit.

2. Emphasize Relevant Experience

When preparing your CV and cover letter, focus on:

Retail experience (minimum 2 years).
Leadership or supervisory experience.
Customer service achievements.
Stock and merchandise management expertise.

3. Submit Your Application Online

Visit the official Pepkor Careers Portal or Shoe City careers page.
Search using the reference number PSP250930-6.
Complete the online application form and upload your documents.

4. Meet the Deadline

Submit your application before 7 October 2025. Late applications will not be considered.

5. Interview Preparation

If shortlisted, expect questions about:

Your retail and customer service experience.
How you handle difficult customers or team conflicts.
Your ability to manage stock and minimize losses.
Leadership style and how you motivate a team.

📊 Tips to Boost Your Chances

Highlight leadership skills: Show you can motivate and guide a team.
Demonstrate sales focus: Give examples of how you helped boost store sales.
Stock control expertise: Mention how you minimized stock loss in previous roles.
Customer-first mindset: Emphasize customer service skills.
Flexibility & energy: Retail can be demanding, so showcase your resilience.

🔑 Final Thoughts

The Supervisor job at Shoe City, Canal Walk (Western Cape) is an excellent opportunity for someone with retail experience looking to step into leadership. If you’re energetic, customer-focused, and passionate about retail operations, this role can set you on the path to becoming a Store Manager or even higher within the Pepkor group.

👉 Don’t miss out – apply before 7 October 2025 using the official Pepkor careers portal.